New Hope Gracious Personal Care

If you are searching for assisted living in the Pittsburgh area, I’d like to share our family’s experience with New Hope Gracious Living. My uncle David Schwartz needed a living arrangement that would provide personal care, cooking, cleaning, and everyday chores. As Uncle Dave’s guardian, I started looking for the right fit in May of 2015.
There were 7 facilities in Pittsburgh I chose to tour, and New Hope was the fifth one. From the very beginning, I was impressed with the look and style – the front entrance was already completely different from other places I’d seen! As the owner Kathy took me around the facility, I could already picture my uncle living there. What I saw was more like a Bed & Breakfast than assisted living housing.
I kept thinking of New Hope, even as I was on the way to my next tour. The more I digested what I’d seen and learned, the more I had a good feeling about it. As I discussed all 7 tours with my wife, I found that my mind was already made up! With such an important decision, I kept it to myself and the three of us revisited our top 3 choices. It was unanimous – we fell in love with New Hope.
Uncle Dave had a choice of rooms, floors, and building location. He liked having a big closet and a private bathroom. There are plenty of indoor seating areas to read, watch TV, or socialize with others, plus a large dining room area with an oversized outdoor deck. But what he enjoyed the most was spending time on the front porch, where he could sit, relaxing and watching people and cars passing by.
The buildings and dining area are always neat and clean. The on-site chef always cooked good meals that my uncle liked to eat. I was impressed that odors you may normally expect from personal care facilities were nonexistent. New Hope made plenty of improvements during Uncle Dave’s time there - investing money in quality interior & exterior updates.
During these times of the Covid pandemic, New Hope is very cautious in regards to the health of residents and employees. Staff screens everyone as you enter the front door. Even when mandated safety rules were relaxed, New Hope kept theirs in place until they were satisfied that it was prudent.
From the office and maintenance staff to the aides and med techs, New Hope staff have been on top of any situation we’ve encountered. I was comfortable in knowing that his everyday living needs and medications were taken care of. When I picked Uncle Dave up for a doctor’s appointment, all the necessary medical paperwork would be waiting for me.
As his health began failing, we all hit a few bumps in the road. Any issues that came up were resolved satisfactorily. New Hope jumped in to help with the transitions in Uncle Dave’s care. Through over a year of hospice care, New Hope gave him comfort and made it possible for my uncle to pass away at his home in December 2021 – a home we call New Hope.
Thank you for all the concern and care every one of you has shown my Uncle Dave, my wife, and me over the past 6 years.
David Reisz

Great food. Great activities & New Hope is always festively decorated for the (big or small) holidays. My entire perception of "a home" changed when I walked into New Hope. It's warm, inviting and has ton of natural lighting. It's a wonderful place for a long or short term stay.

My experience at New Hope was fantastic everybody was friendly the PT and OT worked with me The food was great which you don't find everywhere. I would recommend it to anybody who needs assisted living even for a short time as I was there for only a month to long-term

I have a family member there, who can be quite difficult at times due to her issues. Whenever she is uncooperative, the staff keeps their patience and works with her to make sure her needs are met and still remember to include her in activities and daily life. Their care and understanding is unmatched. Thank you for all that you do.