Capriotti's Sandwich Shop

EDIT: After submitting my review to capriottis directly and agreeing to being contacted the Manager of this location called me directly to apologize for the incident and explain the situation. I was very appreciative of this and for that will return my rating to 5 stars. I know this industry is tough and finding people that can run the front of house is difficult. Regardless when the food is prepared as expected this place is always a number 1!

I want to give more stars but I just can’t do it. Today I ordered Tomato soup and was given Chicken noodle instead with out anyone telling me. Now if you don’t have tomato that’s fine but inform the customer because I don’t need to pay for something I didn’t order. Also, when I walked in today the person at the counter had their back to the door on their phone and I had to get all the way to the counter and announce myself before this person even turned around while there were two other people behind the counter that said nothing to me. I hate to write this as I have had good experiences with the location and it’s employees but it seems so hit or miss. I hope this location can improve.