Social Security Administration

Answered all my questions was a small wait but wasn't bad. Folks are friendly.

I love the new location, at the Fayette Plaza (near Ollie's & Giant Eagle). Not just because it's extremely close to my home, but also because it's much neater. The wait times are still what they've always been, that's not their fault - they can't help who comes in, when, or how complicated people's transactions can be. SSA doesn't make the laws. Once I get to the window, often my visit goes quickly. One time I was given incorrect information from an SSA agent at this location, and my Ticket To Work liaison had to handle the matter because of that, but I'm not going to hold that against the entire office. Usually everyone is nice & helpful, takes as much time with you as you need, and tries to get everyone in & out quickly. The seats could be a little more comfortable, considering a lot of disabled & elderly people go there, but otherwise it's a nice, clean, quiet place.