Address: 56 E Broad St, Hatfield, PA 19440, USA
“From the moment we walked in the store, the attention we received, the level of expertise that was provided to us, and very simply the overall experience we had, was outstanding. We were kept in the loop throughout the pre-installation process, while we waited for our insert to be available for delivery. And the installation experience was also top notch. The installer was professional in every way, and his presentation on the functioning of our unit, was fantastic. The most important thing for me though, was that I truly felt confident in the purchase we made, confident that the installation was performed exactly as it needed to be done, and confident that our family can safely use this new insert for years to come. Thanks for the wonderful experience….we needed that!”
Address: 33 Dawson St, Hatfield, PA 19440, USA
“This is only the 2nd Google review I've ever left. But I know how these reviews can really help/hurt a company, so I felt compelled to leave one. Our main line became clogged on a Tuesday evening. Sewage was backing up into our yard....it was not good. I called our warranty company Wednesday morning at like 9 am and told them all the things that were happening, including the sewage back up. 24 hours pass and no call/email. So then I call them Thursday around noon and they tell me they are still looking for a plumber in their network that can be there the quickest. I call back around 4 pm. They said they found someone (Fran Taylor Plumbing) and emailed me their info but said they couldn't be out there until MONDAY!! Um, no. We have two small boys and we have poop pumping into our yard. I couldn't use the wash machine, I had dishes piling up, we couldn't do our "duty" in the toilet (try dealing with that with a 5 and 7 year old boy....for 6 freaking days....No). On top of that my parents were driving up from VA for my youngest son's birthday party and would be arriving Friday evening. I called Fran Taylor Plumbing and told the woman who answered what was going on. She agreed with me that it should have definitely been put in as an emergency in the first place through my home warranty. And apparently the warranty company hadn't even sent over the work order yet! She also said they couldn't have anyone out until Monday but if I called back in the morning (Friday) she would do the best she can to get someone out. Long story short, they managed to squeeze us in on Friday and fixed the problem. Just wanted to say thanks for dealing with my multitude of phone calls and my begging lol...and for getting someone out to my home even though my warranty company was dragging their feet!”
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