(November 21, 2022, 1:51 pm)
I had to run into Walmart yesterday to fix an honest grocery pickup mistake.
Never in my life have I seen such great customer care or been taken such great care of myself.
Upon arriving to customer service, I witnessed Marie ( she appeared to be customer service manager or maybe just a manager, im not sure) go out of her way to take care of the needs of an elderly women, she kindly asked the other guests if they would allow the elderly woman to go first ( this woman was struggling to stand). The other guest were kind enough to let the lady go ahead of them. The manager then contacted another employee to grab a gentleman that worked there to help the elderly lady get to her car and load it.
The manager also helped another lady in the line who was elderly take care of her needs timely and efficiently.
I’ve never seen a team work so well together and this manager was the glue. Marie was encouraging and respectful to everyone especially her employees, the other employees were happy to pull together and keep everything running smooth. Marie also greeted everything with a smiling face and was attentive to what they were saying. Customer service was super busy that day but wait time was not long for anyone.
I was helped quickly and then the lady in charge of grocery pickup , Abrianna (I probably miss spelt that) was quick to come help me. She graciously walked with me to grab the items I needed, bagged them, and walked me out so that I would have no trouble. She also told me if I ever had items missing from my pickup order to simply call and they would bring the items to my car.
I was so impressed with the customer care from everyone. Especially these two ladies. I hope this review gets to the big bosses because these ladies and Walmart team are doing an excellent job.
Seriously best experience I’ve ever had in a store.
