Category: | Store, Car dealer, Car repair, Store, |
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Address: | 296 S Lowry St, Smyrna, TN 37167, USA |
Postal code: | 37167 |
Phone: | (615) 768-5438 |
This dealership is definitely different from the other ones on many aspects. From the moment you step foot on the property they make you feel like family. The are extremely helpful and flexible and we’re very accommodating to my busy schedule and John worked with me to handle everything my truck needed during my service. Everyone is very professional, helpful, and extremely nice. I will be returning customer for life. I even bought my first car here and had a great experience. But just want to give a big thank you to John and everyone else in the service department.
I usually don’t take the time to write a review, but I had to rave about Melina! Melina was amazing! My new car under warranty broke down in the beginning of my 8 hour road trip so I went to the closest dealership to get it fixed. The Gilroy and Newark dealership were giving me the runaround and no one was helping me. I felt so helpless and unsafe until I called Melina. She calmed me down, apologized on behalf of the other dealerships since they were supposed to help me as I was under warranty and stranded, and guided me every step of the way. She promised me that I would get my car fixed same day at the Morgan Hill dealership and if not, she would provide a rental to get me to my destination. I will always remember this beautiful soul for helping me in need when everyone else didn’t give a care in the world that I was basically stranded. THANK YOU SO MUCH MELINA! I highly recommend going to the Serramonte dealership and working with Melina because she actually cares and has her customer’s best interest at heart.
Wonderful experience, and I was a hard client (not sure what I want, then negotiated, etc). George, David and the whole team are top notch. Kind, professional, knowledgeable beyond belief. So happy with my new RAM truck - and even happier I got it here. Highly recommended!
It was quick and easy! Norman was a pleasure to work with and kept me updated on the status of my car. I had a recall service done in May and was kept informed on the status and got all my questions answered. The staff was all friendly and helpful.