Category: | Pharmacy, Hospital, Health, Store, |
---|---|
Address: | 5021 Hughes Crossing, Franklin, TN 37064, USA |
Postal code: | 37064 |
Phone: | (615) 595-2025 |
Website: | https://www.publix.com/pharmacy?utm_medium=maps&utm_source=google&utm_term=google_my_business |
Monday: | 9:00 AM – 9:00 PM |
---|---|
Tuesday: | 9:00 AM – 9:00 PM |
Wednesday: | 9:00 AM – 9:00 PM |
Thursday: | 9:00 AM – 9:00 PM |
Friday: | 9:00 AM – 9:00 PM |
Saturday: | 9:00 AM – 7:00 PM |
Sunday: | 11:00 AM – 6:00 PM |
I was bringing my wife and new daughter home from the hospital at 5 minutes to closing time for the pharmacy. I called the store in hopes that someone would answer the phone and wait for us so we could have the prescriptions. I made my way through the call tree at 5:59pm on a Sunday night, I knew there was no way anybody would answer the phone with one minute left before closing. I was wrong. An actual live person answered the phone, and agreed to make sure that we got my wife's medications that night. Wow. Such customer service is not expected in this day and age, but the pharmacist came through! Thank you so much for taking the extra time and effort to make sure that we had what we needed for the first night home.
Such a helpful and friendly pharmacist! She has helped me with OTC items even after the pharmacy has closed (but she was still there, obviously). Always a smile, too. It can get busy but it seems like they are making every effort to really serve each customer as deserved.
Always a pleasure! Fast and friendly even when they are swamped.
The people at the pharmacy have always been nice to me and it was no problem to exchange a medication they had special ordered for me when the one that arrived had artificial sweetener in it. I really thought how they were going to handle having to exchange that would be the determining factor of whether I'd keep using them and I was very pleased. They were great about it and have always been quick for us. I would definitely recommend them.