San Antonio Passport & Birth Certificate office

Mr Roland Castaneda helped us out. He did a great job. I’m really glad we didn’t have to work with that 49ers fan ;).

I came at 8:20AM to apply for an US passport. I had all the needed documents, photo and fees so I was able to finish in less than 20 mins. The gentleman in the front desk was helpful, and the gentleman who helped me with the application was efficient and polite. Thank you for the fast process!

Originally, I was lost on how to go about getting myself another birth certificate to renew my license. Upon calling down there I did have a very friendly, professional young lady that I was able to leave a message for and called me back almost an hour later. She asked if I'd like to be placed on a list that they go by during business hours corresponding to your name and the last four of your cell phone number. I told her where I was coming from in fear that I was not going to make it in time however, I did and she was very polite at the window and more helpful in telling me what paperwork I needed to get my new birth certificate. I waited about an hour after arriving at 3:30 p.m. which I thought was late. The young lady at Windows 6 on this particular day was Jessica Gonzalez and she was knocking out all of the birth certificate people that were waiting to be helped although other windows were working alongside her at the same time! So long story short I have my birth certificate in a sleeve which is available, and I'm a happy camper I was out of there about 10 minutes after 5:00 appreciate it thank you! FYI... Unfortunately those folks that are waiting for passports do take a little bit more time and we'll work on your patience. But know that on the other side they're getting it done quickly for your birth and death certificates!