One Heartland at San Antonio Wellness and Rehabilitation

This is exceptional wellness and rehab center. The staff is beyond belief! Every single member of this facility personally and professionally responds immediately to any question or request for care. FABIA, the Admissions Director is the first individual everyone encounters. Fabia is always is a true PROFESSIONAL in every sense of the word. After talking with Fabia, I was excited to have my wife admitted to Heartland. Every single employee is exactly a professional caretaker. I will highly recommend Heartland to anyone who is in need of their help.

CARING NURSES...AND GREAT PHYSICIAN STAFF- My brother (49 yr. old stroke survivor) is a patient at San Antonio Wellness & Rehab facility. He was sent to their Post-Acute Rehab unit on November 2018 then in December 2018 he was moved to the long-term unit. We have received great caring services at San Antonio Wellness.
My brother came to the facility with many life threatening illnesses and because of the great physician and specialty departments my brother is doing 99% better.
We came from another nursing facility (Northgate Nursing Home) where my brother was so neglected that he got Sepsis due to no catheter care. Which he ended up being in the hospital for 8 weeks long. Two weeks in an Acute Rehab then came to the post-acute rehab center.

During his stay at San Antonio Wellness & Rehab unit the nurse coordinator at that wing worked with me and made sure to hear my concerns and took care of what needed to be done for my brother. She understood my anxiety and me being so cautious about leaving my brother in another nursing facility. She made me feel that everyone was sincerely caring for my brother.
The high professional care and standards made it easy for me to decide to stay in the long-term care unit at your facility.
Since my brother has been on long-term unit I have put a lot of extra duties to those nurses. They know who his sister is… The care coordinator Kristal knows me the most. I have very high standards now and I am very critical and detailed now when it comes to my brother’s well being.
Kristal and her team have been outstanding staff members. Kristal personally has made it her mission to make sure that when I email her all of the doctor orders from his specialty doctors or lab request or anything… She gets it done…she has not failed us. We have had some bumps on the road but she makes sure that we are communicating regularly about my brother’s care if she has any questions or concerns. I also feel very confident that if I have any questions or concerns she is always willing and caring enough to get me an answer or solution.

In closing I would like it very much that you please recognize Kristal for going way and beyond as a nurse coordinator but most of all for showing us a caring heart, kind heart, and outstanding administrative nurse.

Your Love ones at this San Antonio Wellness & Rehabilitation will be treated with dignity & respect. The whole facility is clean and always plenty of staff. I would recommend this facility to all family who is in need of rehab and long-term. We are blessed that we found a safety and caring facility.

Isabel-(big sister to my loving brother)