Grand Brook Memory Care of Allen at Twin Creeks

Making the decision to place your loved one in a facility might just be one of the hardest decision you will ever have to make. I had a wish list of the kind of place I was hoping for – I knew I would have to compromise . . . or so I thought. While looking online, at what seemed like hundreds of facilities in numerous states, I saw the ad for Grand Brook in Allen, Texas and called. From first contact I knew this was the place. My brother moved into the Grand Brook Allen facility in January and we have never looked back. The facility is relatively small, with a small number of residents. The care is very personal and the staff loving. There are always activities going on and every resident, no matter their abilities, is included. My brother is now part of this larger family and he is thriving. I could not be more pleased with the love they have shown, the care they have given, and the peace they have brought to the whole process. I am so overjoyed with the decision to choose Grand Brook – it is absolutely the best you can do for your loved one.

Deciding who to trust with my Mother’s care was a journey. We feel so amazingly blessed to have found Grand Brook in Allen. From our first contact on the phone to our Zoom calls to our visits we have found the staff to be most kind, and sharing in our concern for Mom’s comfort and well being. Their experience definitely provides us comfort when we find ourselves confused and frustrated with behavior we don’t know how to handle. The open and fresh atmosphere of the community is far above any other ‘facility’ that we looked into. The staff to resident ratio is such that Mom never has to feel alone. Each and every staff member knows her by name and genuinely cares for her. Their attentiveness expands to not only the resident but to the family. You can not do better to care for your elderly parent than Grand Brook. It helps our family sleep better at night.

I wanted to take the time to share my experiences and gratitude for Grand Brook Memory Care of Allen at Twin Creeks. I work in healthcare for a hospice company and I understand the absolute importance of selecting a community you can trust. Let me just say that I would trust my loved ones with Grand Brook and would recommend them highly to anyone.
It is so hard to describe the high level of care and compassion I have witnessed from the entire staff. Their actions speak larger than words. Grand Brook offers peace of mind. Thank you Grand Brook Memory Care of Allen at Twin Creeks!

As a facilitator for the Caregiver Support Group at Grand Brook Memory Care of Allen, I’ve heard many heartwarming caregiver stories over the past few years. Caregivers have expressed gratitude and appreciation for the many staff members who go out of their way to care for their family members. The words, “It feels like family here” have been expressed so often.
One example was the 4th of July parade the staff put together for the residents and family members this year. As car after decorated car drove by the front patio area, residents were waving and smiling while music played and staff was attentively engaging with all the residents. This was a fun, uplifting event that reminded me of what caregivers referred to as feeling like family!
During these unsettling times with Covid, many caregivers continue to say how reassuring it is to know that their loved ones are being cared for at Grand Brook, despite not being able to visit. Personally speaking, I feel blessed to know these awesome families and the many caring staff at Grand Brook!

While the decision to move a loved one from one memory care facility to another is hard, my mother’s transition to Grand Brook Memory Care – Allen has been flawless. I want to thank Jeanine, Brandy and all the Caregivers for the wonderful care, attention and consideration you show to my mother (and all the residents) each and every day. It truly is outstanding and goes above and beyond all of my expectations. You all have contributed greatly to enhancing the quality my mother’s life. I truly believe that she has improved physically, mentally, and spiritually since she has moved into this facility. For the first time in many months I feel that she is safe, secure and being looked after in a compassionate and caring manner. For that I will always be grateful to you!