The Cortona Apartments

From day one when I transferred from another Lantower property things have gone smooth. The staff are professional Sam was very helpful and organized. Rudy the maintenance gentlemen was able to come do what needed to be done the first time around. This is my 2nd Lantower property and I love this one too.

My hot water tank was not heating properly. I put in service request and maintenance man came. He explained what was happening, what causes it etc. He is the best we have had lately as he plains, the how, why, remedy.
His name is Rudy and he is a keeper.

I want to start off by saying that I love the neighborhood and atmosphere that The Cortona provides. My only issue was the service request. My AC unit went out during triple digit weather after several request to have it looked at. The Apts were under new management in addition to a global pandemic. However, once I spoke with Miss Marcy, she accepted accountability and did everything to reassure me that the issue would be resolved in a timely manner. She even went out her way to follow up and ensure that it was working properly once installed. In a society where customer service seems to be falling by the waist side, Miss Marcy, her Maintence team, and Lantower Living showed me that there are still people who care. I usually don’t write reviews however, it was a must that I give credit where it is due. Thank you all and continue to lead by example.