(February 27, 2020, 7:26 pm)
Originally I would’ve rated this location (Fairview) 2 stars, simply due to the lack of service. But when you consider that this location has only been opened for 2 months, they are swamped with new members and new employees! I had a billing issue and service issue arise recently and the moment I brought it to Matt’s attention (their fitness manager) he jumped right on it and fixed it. This issue had absolutely nothing to do with Matt’s department but he handled it for me immediately! Being from the fitness industry, managing, promoting, training, and owning gyms in the past. I completely understand how hectic this time of year can be for gyms. Especially having a grand opening in January and a staff that is 80% new employees. With all that being said, I can definitely give this gym and Matt 5 stars and I look forward to seeing this location become one of the top gyms in the area!
