Prestige Pool and Patio

Update: At the end of the Day it all came together and my backyard looks amazing
We are now 9 months in to the pool now and still having problems I email, I call but nothing, I have asked to make an appointment to sit down with the owner before my pool is out of warranty but nothing. This was via email, because of the fact that the over flow valve is constantly putting water in the pool and now come to find out yesterday when I got my water tested, it has ZERO chlorine and may be in danger of having algae. Contact me please, you have my number.

But on the up side, the people that clean the filters are amazing and came out the same week to clean out the filter.

Because I have to give them 1 star. Very disappointed! Beware! No integrity, No standards. The company went through 2 Supervisors during the timeline. Started in June 12, 2018 and the project didn’t end until December 26, 2018 (a job that Zac said would last 6 to 8 weeks) First off, the digging crew came and brought old equipment and, their supervisor literally slept on my patio furniture for 3 hours. Then I received a call saying they I had to pay extra for the digging time. I had to fight with them and reminded them that I have the gentleman asleep on camera so they cut the price in half but still well over $1,000.
After the nightmare of the dig it all went downhill from there. Everyone that was scheduled to come either had another job or was pushed back 2-3 weeks. The pool company was never on the same sheet of music as the Bank. I made 2 trips to the bank for no reason, the pool company told me to go pick up a check and the bank said it had to be inspected first. As this was my first pool and Prestige’s 50th at least, they should have known the protocol.
I can go on and on about how bad the Service was and how Eugene the owner, Garry and Gene, refused to meet with me, and or call me back. But they came while I was at work and the only reason I knew they came is was because I saw them on my security cameras. How their lack of communication with me and even with his own staff was loss for words and a lack of trust for them. Being that every time I would call or go by, no one would know what was going on or would be in a meeting of a lifetime. It’s like Eugene is in it just for the money. At the end I had to get the Bank involved and they made them do SOME of the work.
I will not post pictures yet of the front yard do to Prestige promising the Bank that they would fix my yard back to normal. Everyone Blamed the other person. Blame game at its best. SAD
And I will post pictures of what they showed me what the pool area would look like and the end product. Keep in mind all I WANTED was ROCK, NO sod or greenery. Pictures are the pool area end product.
PLEASE GO TO ANOTHER COMPANY, THIS COMPANY HAS VERY LOW STANDARDS.

Neil was the repair tech that we had. We had damage from the freeze in Feb 2021. He replaced, repaired and reprogrammed everything. He did and awesome job. Rick, was a life saving finding equipment to repair our pool. We’ve used Prestige Pools before and will definitely use the again!! Thanks y’all!

Kevin Churchwell with Prestige Pool is the upmost BEST at customer service, that means a lot when you are investing the money for a pool! As a Realtor we get asked often by customers who we recommend and we always encourage them to contact Prestige! Thank you for taking great care of my customers!😍