Category: | Car repair, |
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Address: | 1735 McKinney St, Melissa, TX 75454, USA |
Postal code: | 75454 |
Phone: | (210) 729-9879 |
Website: | https://www.caliber.com/find-a-location/melissa |
Monday: | 7:30 AM – 5:30 PM |
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Tuesday: | 7:30 AM – 5:30 PM |
Wednesday: | 7:30 AM – 5:30 PM |
Thursday: | 7:30 AM – 5:30 PM |
Friday: | 7:30 AM – 5:30 PM |
Saturday: | Closed |
Sunday: | Closed |
Caliber Collisions work was fantastic. Our car looked and ran great upon return. They worked with our insurance, and kept us informed of their progress all alone the way by text, from the time they took posession of the vehicle, to when it was completed. Their employees were knowlegeable, frendly, and informative, and their customer service was top notch. They even delivered our car to our house, and picked up our rental car. I would have no hesitation recommending them to family or friend.
The staff was extremely helpful and willing to go the extra mile. With so many shortages affecting ever day life, the Manager and Bill went above an beyond to get my car fixed efficiently and correctly. I would highly recommend Melissa Caliber Collision based on my experience and would certainly use them again.
Black G90
I recently had the privilege of working with Bill, Kevin, Emmanuel, and Juan from Caliber Collision repair team, and I cannot express enough how impressed I am with their outstanding service. From start to finish, they demonstrated exceptional professionalism, expertise, and a genuine commitment to customer satisfaction.
First and foremost, the quality of their work is absolutely top-notch. My vehicle suffered significant damage from a recent accident, but thanks to Bill, Kevin, Emmanuel, and Juan's skillful craftsmanship, it looks as good as new. They paid meticulous attention to detail, ensuring every dent was expertly repaired, and every paint job was flawlessly matched. The end result exceeded my expectations, and I couldn't be happier with the outcome.
Throughout the entire repair process, the team maintained excellent communication. They provided regular updates on the progress of the repairs, ensuring I was informed and involved every step of the way. They took the time to explain the repair procedures and patiently answered all my questions, alleviating any concerns I had. Their friendly and approachable demeanor created a comfortable atmosphere, making the overall experience pleasant and stress-free.
Moreover, their professionalism extended beyond the repair work itself. Bill, Kevin, Emmanuel, and Juan consistently demonstrated a high level of respect, integrity, and reliability. They honored their commitments and delivered on their promises. I greatly appreciate their transparency in explaining the costs involved and the estimated timeline for completion. Their honesty and transparency instilled trust and confidence in their abilities.
Lastly, the entire team's dedication to customer satisfaction was evident throughout my interactions with them. They genuinely cared about ensuring that I was completely satisfied with their work. They went above and beyond to address any additional concerns I had and made sure I left the shop completely satisfied. Their commitment to excellence and their passion for their craft truly sets them apart.
I would highly recommend Bill, Kevin, Emmanuel, and Juan to anyone in need of collision repair services. Their expertise, professionalism, and outstanding customer service make them a truly exceptional team. Thank you for your incredible work, and for making the repair process a positive experience from start to finish.
Kudos to Bill, Kevin, Emmanuel, and Juan for their remarkable talent, dedication, and commitment to their craft. You are an asset to the collision repair industry, and I am grateful to have had the opportunity to work with such an outstanding team.
Took my daughters car a while back and in all they were quick to finish the car in the time that was told. I like how the rep kept in touch with me. Would recommend this shop. The work was superior and the vehicle looked really good, paint and repair and customer service.