Pep Boys

From making an online appointment to install the tires that were ordered at the same time, to dropping the car off for service, to calls to additional service needs, to picking up the care after service was completed, it was a wonderful experience. The staff was was friendly and helpful through the entire process.

I ordered two tires. They were delivered a few days later. The shop installed them while I waited. They were balanced well. Everything went exactly as it should. It was a good experience!

I received outstanding service. I was unsure if I had picked the right location, but now I know I did. This is the best one, and I have been dealing with Pep Boys for years. The customer service was terrific, the waiting area was clean the restroom was clean. I would like to give a special thanks to P.K. for taking care of me. Great job I would recommend this location

My car had to be "jumped" a couple of times over several weeks. I was concerned that it might be the alternator but the symptoms indicated the battery was dying. Sure enough that was the case. I was able to drive it to my local Pep Boys in Plano, Tx and get it tested, replaced and out the door within less than an hour. The price was reasonable and the service guys were most helpful to quickly diagnose the problem and have me on my way promplty.

I want to share such a wonderful experience at my last visit on Saturday. Was having issues w my van thinking I needed a new battery but come to find out after buying my battery at Auto Zone, they noticed that the terminal was badly corroded and they referred me to go to Pep Boys since they were still open at 8p on Saturday and that job required a mechanic. I called to check if there was a mechanic available. Kyle was very accommodating & as soon as I got there mechanic Karl assisted. After running test to diagnose the issue, checked battery, starter, alternator, they recommended what needs to be done & agreed to replace the terminal since everything was good. To be honest mechanics always get some bad reputation especially as a woman we feel we will get taken advantaged of. The were very honest and up front. Explained to me everything going on. Gave me a copy of the numbers in the test. To my surprise they fixed the problem right then and there. In terms of cost, apparently a customer before me replaced a terminal and didn’t need the extra & said give it to the next customer. Pay It Forward. I was surprised. Karl built my trust that there are really good. & honest mechanics. I definitely recommend this Pep Boy location. Keep up the good work & they earned my loyalty moving forward.