Staples

I've been a customer of Staples since forever. However, this particular store exemplifies quality customer service by far. I purchase small items - calendar refills, pens, paperclips, etc., and it was suggested opening a rewards account which I did. While I don't have a mass amount of points, I'm watching them grow slowly.

I wasn't aware of other services I could take advantage of: UPS shipping, printing, copies which were a great help as your store is convenient to my home and was one-stop shopping. I received a flier with a coupon for free shredding. I was thrilled! I had several bags of confidential paperwork would've paid a 3rd party by the pound or waited for a "shred event" which wasn't happening any time soon. I wish I could remember the name of the young lady in the copy area who went out of her way to assist me, not only with the process, but with that strange machine called a "printer/copier" and the shipping process. She was the only employee manning that department at the time and, although busy, took control and managed to keep the line moving quickly.

While I'm always treated extremely well while entering the store and asked if there's anything I can be helped with during my visit, there's a particular employee who stands out. I was recommended by Lenovo to contact Staples who is an authorized repair dealer to assist with an issue I was having with my PC. Trevor spent time with me over the phone and recommended coming in for a specific wire. Upon visiting, he not only found the wire, but price-matched to the website, saving me $10.00. My receipt also included an additional $10.00 coupon towards my next purchase of $20.00.

With another issue this past weekend (and the opportunity to purchase much-needed items with my $10 coupon), Trevor provided me the name of a 5-Star local repair company who would be able to assist better. His honesty went a long way; many companies could have attempted a fix which would have destroyed my computer, causing great damage.

Thank you, Trevor and the Addison, TX staff for making each of my visits pleasant. With many other options for my office supplies in the Dallas area, you always make me feel like your only customer. Good job!

Employees in printing are very nice and helpful 😊

I called around to several office stores to see who could transfer files from a CD to a thumb drive and the Staples in Addison was the only one nearby that could do it. The woman in the Print and Copy department knew exactly how to do it and she checked to make sure it copied over successfully. Great customer service and a great price!