Fireplace & Grill Factory Outlet

• 
  (March 22, 2019, 11:28 pm)

  They didn't have what I needed but referred me to where I could get it!

• 
  (November 29, 2018, 5:00 pm)

  Looks great! Easy consultation during selection. Explained all the options. Installer arrived during the scheduled time and was detailed about the products.

• 
  (July 28, 2017, 4:14 pm)

  I needed to remodel my fireplace to make room for a TV. I showed a picture and measurements to the salesman, Jimmy King, and he suggested a solution which was thousands of dollars less expensive than what I'd been considering (changing the wood mantle to a lower-height stone mantle instead of moving the fireplace). He was able to speak knowledgably about heat shielding, building codes, certifications for fireplaces (the fireplace I'd found online was certified in the EU, but not the US, so I can't install it for insurance and permit reasons), changing to ceramic logs (rather than my old cement ones) to get more heat into the room, and was able to identify the manufacturer of my fireplace box from a picture I'd taken. I could go on and on about the information he shared with me -- and he even said I could wait on purchasing the ceramic gas logs -- that there was no point buying them that day when I wasn't ready to install them yet and the price wasn't about to go up. He is, hands down, the most knowledgeable fireplace salesman I've talked with!
  
  A lot of other salesman I've encountered just want to sell you whatever product they're marketing and are pushy -- but Jimmy King wanted to help me know all my options and take my time to come up with just the right solution that would work and I'd be happy with in the long run. He didn't seem to care at all whether that solution was the one he'd make the most money from or would get him a sale that day. I have a lot of respect for his approach -- where he cares more about whether the customer is happy in the long term than pushing for an immediate sale. (Ultimately, happy customers make referrals, so it is good business -- but he really made me feel like he cared about my happiness with the end solution.)
  
  Bottom line: I don't find many companies or people that I'd recommend, but I wanted to take the time to recommend Fireplace & Grill Factory Outlet and Jimmy King. Jimmy is the most honest, trustworthy, AND knowledgeable salesperson I think I've ever met -- in ANY field!
  
  To top it off, they actually manufacture gas logs and gas fireplaces (which is why Jimmy was so knowledgeable about the certifications!), so I'll be buying local!!
  
  The place may be kind of hard to find and may not look like much from the outside, but it is a hidden treasure! Compared to the other stores I've tried, I don't think anyone else gives fireplace technical advice that is anywhere near as good.

• 
  (November 7, 2016, 2:54 pm)

  We purchased all of the amenities for our remodeled fireplace. They were extremely helpful and patient. Loved the displays and multitude of choices from fireplaces to the look and shape of the logs. The style we chose worked out perfectly. Loved that it had a sheet of paper inside the box of gas logs on how to lay out the logs to look natural.
  The glass stones, lava rocks, and "embers" we purchased looked great, but way too much for our fireplace. All is not bad though, when our son's new house is finished being built, we're giving him all of that extra stuff to put in his fireplace and taking him to this store to buy his own gas logs! :o) VERY happy!

Home | Fireplace & Grill Factory Outlet - Addison, Texas

Fireplace & Grill Factory Outlet has quality gas logs and hearths at affordable prices in the greater Dallas/Fort Worth Come in to Fireplace & Grill Factory Outlet and back up to one of our 13 burning displays and see To get an attractive fireplace for your home, just give us a call at (972) 250-2006.

Fireplace & Grill Factory Outlet - Fireplace Services - 4301... - Yelp

Fireplace & Grill Factory Outlet had the most knowledgeable salesperson I have ever dealt with -- in any field! Jimmy King took his time to help me know all my options. I'd been thinking I'd have to move my fireplace to get a central TV that wasn't too high (my old wood mantle was 52" tall...

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Fireplace & Grill Factory Outlet - 4301 Westgrove Dr, Addison, Texas 75001 - rated 1 based on 1 review "Worst customer service ever. See more of Fireplace & Grill Factory Outlet on Facebook.

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At Fireplace & Grill Factory Outlet in Addison, TX, our huge inventory and every day low prices make us a one-stop shop for all of your hearth and grill...

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Fireplace & Grill Factory Outlet - 4301 Westgrove Dr, Addison, Texas 75001 - rated 0 based on 1 review "Worst customer service ever. See more of Fireplace & Grill Factory Outlet on Facebook.

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Get directions, reviews and information for Fireplace & Grill Factory Outlet in Addison, TX. 4301 Westgrove Dr, Addison, TX 75001. (972) 250-2006. Fireplace & Grill Factory Outlet had the most knowledgeable salesperson I have ever dealt with -- in any field!

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Fireplace & Grill Factory Outlet in Addison, TX 75001 - (972) 250-2006

Fireplace & Grill Factory Outlet is located at the address 4301 Westgrove Dr in Addison, Texas 75001. They can be contacted via phone at (972) 250-2006 for pricing, hours and directions. For maps and directions to Fireplace & Grill Factory Outlet view the map to the right.

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