Meineke Car Care Center

• 
  (June 17, 2020, 4:13 pm)

  Amazing service and ppl but a bit of a wait !

• 
  (June 1, 2020, 12:50 pm)

  I've had to take my car to this location a couple times and they've been really helpful and taken care of me. The boss, Alex, is a really cool guy and will bend over backwards to get you the help you need.

• 
  (March 6, 2020, 6:19 pm)

  This meineke location ihas was very nice the staff is very helpful Alex the manager runs a tight ship. Thanks guys

• 
  (February 20, 2020, 11:34 am)

  Very prompt, professional, and very nice people. Excellent customer service and great quality of work for the price. Would definitely recommend.

• 
  (November 13, 2019, 3:40 pm)

  On 10/31/2019 I had my vehicle towed to this location overnight. I stopped by on 11/1/2019 and told them I had an issue with my vehicle. I was getting a P0304 code (Misfire cylinder 4) That I had already checked. I replaced the spark plug, and moved the ignition coil to another cylinder and the code did not follow. I told them I also had my fuel injectors replaced 6 months prior on all 4 cylinders. At around 12:30pm on 11/1 I received a call that my vehicle was ready for pickup. I left work and arrived at 3:43pm to pay and pickup my vehicle. They said the moved the coils around and flushed the fuel injectors and that fixed the issue. (Weird since I had already moved the coils. Also if a coil is bad, simply moving it wont fix the issue). I paid the $168.94 for the service.
  
  Then the manager (Alex) started looking for my keys as they were not with my paperwork. He searched through my vehicle (which was already pulled outside into a parking space) and could not find them. He told me they were looking for them but they "have to be around here somewhere". Then he asked the mechanic (Big Mike) where they were and he said he wasn't sure. He had left them with the paperwork. I started looking around for my keys as well and could not find them. At this point, I have no missed a meeting at work as I should have been able to pay for my vehicle and return to work, but couldn't since I had no keys. At this point I got furious. How can a mechanic loose your keys?! FINALLY, after an hour an a half, the other manager (Luis) decides that he is going to call it and call a lock smith to come replace the car key (never mind I had other keys on there). I left with my husband to go cool off and get food because at this point I am angry, especially because no one has seemed to take this seriously.
  On my way back, I get a call that the locksmith is there, and they need a photo of my ID. Since I was around the corner I said we'd be there shortly. Once I got there, the locksmith needed an ID of the registered owner of the vehicle, which I am not, so I had to pay an additional $40 out of my own pocket to get the key replaced. Luis came and offered me a free oil change for the trouble, to which I said I probably wouldn't use because I don't feel as though I could trust that shop with my vehicle again.
  I drove the vehicle off the lot, and 25 miles later the same check engine light appears with the same code.
  I call the shop back on Saturday 11/2 and speak with Luis. I was told to bring it back in. I said that I'd prefer to just get my money back, and go somewhere else. Luis told me that "that's absolutely an option, I just need to get that approved by the owners, but they wont be in until Monday (11/4)". I tell him that's fine and I'd expect his call. He gave me his personal cell phone number and told me to text with any questions.
  11/4 rolls by with no answer. Between that day and today (11/13 - 10 days/8 business days) I have called the shop 5 times, and texted Luis 4 time on 11/4,11/5,11/6 and 11/11 with zero response. When I spoke to Luis on 11/6 via phone he said the owners were at the Austin location that day and he would have to wait for them to return. When I asked why he couldn't just call them, he said he "need(ed) to tell them face to face" and that I paid for a diagnostic service, that I received. I told him the diagnostic was $129, and I got charged $168, so that would mean I was charged $39 in tax. On 11/2 when I spoke with the mechanic that worked on my vehicle he told me he flushed my fuel injectors and when I took it to a new shop, they determined there was trash in my fuel injectors, and found the real issues was a leaking Intake manifold.
  
  I paid for a service that I did not receive, and then had to pay additional money to replace my keys, get my car properly diagnosed, tow fees, etc.
  
  If you say you're going to offer a refund. Do it. Or call me back. Or tell me you can't, don't just ignore me and think I'm going to go away!

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