Pep Boys

They were very thorough on my car and did an amazing job on the repairs. My only problem with this experience was that they need to improve on their inner office communication skills as I would get several calls from them explaining the car wasn't done or another issue was detected and that they would look into it if I wanted. Then a few minutes later another would call saying that repairs were completed and it was ready for pick up when I would mention the other issue that had been found they would not be aware of it. So communication needs to be addressed and maybe they should have only one person to address issues about a vehicle to the customer that way they will be knowledgeable on what's going on with said repairs instead of several people contacting the customer with a different diagnosis.

I had an absolutely amazing visit here today! I cannot recommend visiting here enough after my experience today. I called in shortly after open with an emergency and Nathan answered the phone to help me. He was so polite and knowledgeable and able to give me some sense of security in bringing my car in. Having the auto parts store next door was a life saver and helped me save some money too. I was there for a about 45 minutes and Nathan made sure to check in with me throughout the process and keep me updated in their progress. Overall it was a great and unexpected visit that left with me feeling confident the problem had been fixed.

I normally would not have stopped into a Pep Boys. I was concerned about the noise my car was making. I am very glad I stopped in. They took the time to explain exactly what was wrong with my car. There was NO PRESSURE to use them. Even when I told them I needed to think about it. I went home, thought about it and came back. They were very gracious and very quick. I was incredibly happy with the work and the service. Because of the staff there, I will definitely use Pep Boys again.

I have never use pep boys before, but I will use pep boys again. There service WAS FANTASTIC. The person that help me was the service manager (NATHAN KISER) was fantastic. He did everything possible to make me HAPPY. THE EXPERIENCE WAS EXCELLENT.