Melanie Epp, LPC, LMFT, RPT-S

I encountered the most outstanding front desk employee (Lewis)I've ever come across. From the moment I stepped into the lobby, their warm and welcoming demeanor set the tone for an unforgettable stay.

This exceptional front desk employee exuded professionalism, friendliness, and genuine care for every guest. They had an incredible ability to handle multiple tasks simultaneously while remaining calm and composed, making sure every guest felt attended to and valued.

Their knowledge of the hotel's amenities, services, and local attractions was remarkable. They provided accurate and detailed information, ensuring that guests had all the necessary resources to make the most of their stay. Their excellent communication skills made it easy for guests to express their needs and preferences, and they went above and beyond to fulfill every request promptly.

What truly stood out was their exceptional problem-solving skills. On one occasion, I had an issue with my room, and they took immediate action to resolve it efficiently, making sure I was comfortable and satisfied. Their proactive approach to addressing any concerns made me feel like a valued guest, and I greatly appreciated their dedication to ensuring a pleasant experience for everyone.

Furthermore, their positive attitude and enthusiasm were infectious. They had a knack for brightening up the day with their genuine smile and engaging conversations. It was evident that they truly enjoyed their work and had a passion for providing exceptional customer service.

Overall, this front desk employee's outstanding professionalism, attention to detail, and genuine care for guests made my stay truly unforgettable. They are a shining example of what a hotel front desk employee should be, and their dedication to excellence should be recognized and applauded. I highly recommend this hotel, thanks to this exceptional individual who made my experience truly exceptional! Thank you Lewis

As a trucker I value a warm and comfortable place to stay while traveling. This hotel is clean and easy to get to. Lorrie was very professional and pleasant. Her smile and attitude was welcoming and even let me get a room for early check in! Each and every time I'm in St. Louis I will be staying here! thank you for a great experience.

The man at the front desk gave me my room as soon as I got here at 8 AM. I told him thank you because I'd probably be living at 10 PM the same night. He understood a stay in one hotel pretty much every night in a different city. Probably 300 days out of a year and I would say this is one of the best hotels I've ever stayed in. And I stayed in five star hotels thank you

Very comfortable beds. Nice room. Harry and staff were very nice and helpful. Breakfast was very good, and fresh. Hotel was very clean, and attractively decorated. Didn't have time to swim or workout, but pool and exercise room looking good. Very close to Airport.

The staff at this location were wonderful! They were super kind checking in and just in passing. The room was cleaned well, and the amenities were great. The bed was actually super comfortable making it easy to fall asleep. Now, if you're like me and don't mind a bit of ambiant outside noise you're not going to have any problems staying here, however, if you can't sleep without complete silence I would't recommend this place to you since the airport is right across the road and there is heavy traffic noise all the time. Overall I was very satisfied with my stay here, and if I need to be in this area in the future I would be happy to stay again.