Enterprise Rent-A-Car

Prince and John are the best. Customer service is above and beyond. ATTENTION: HR, Headquarters who ever sees this Please give Prince and John (from the little elm,tx location) a raise. They are the exact agent you need to represent Enterprise. And Prince really represents Enterprise down to his socks literally 🤣😂🤣

First car I have rented in close to 20 years. Prices were amazing! Joe the Nissan pathfinder which was an outstanding vehicle no issues. Drove from Texas to North Carolina I am back within four days. Outstanding vehicle.

Added roadside assistance for like six dollars a day which total for seven days is under $300,, seems a little silly to have to pay an extra six bucks a day for them to replace a tire or tow the vehicle etc. but is what it is.

Secure the vehicle on their website which was intuitive. When I arrive to pick up the vehicle I was in and out in under four minutes. When I return the vehicle again was easily under four minutes. Outstanding experience

However the real treat was the customer service
The gentleman I pick the color up from was a young man who was beyond courteous and amazingly helpful. I wish I had caught his name. Same on the return: client was a different younger gentleman who was equally as kind and courteous. Hands-down was the best customer service experience I have had in the year 2020. In fact likely the best customer service I’ve had in the last 20 years for that matter. Could not recommend this outfit highly enough! Of course your experience I guess could vary depending on location but this was on Eldorado Parkway in Little Elm Texas Whoever runs that outfit deserve kudos as does every other employee I dealt with there. Other than my military career I spent the majority of my employment as a customer service manager so I feel confident and comfortable recognizing outstanding customer service when I experience it,,Without a shadow of a doubt this was exemplary customer service!! When the need arises to rent another vehicle based on my experience I will not only use enterprise again and I will go out of my way to drive to 52 miles it takes to get to that location from my house,, the experience was just that good! Outstanding job boys and girls.