Orchard Park at Victory Lakes

Our mother has lived at Orchard Park Victory Lakes for 2 years. The facility is clean and comfortable. My mother always has a smile on her face. When she first moved in, she was constantly on the go with activities! As her needs changed, she continued to participate in music activities, holiday parties and church services. She visits the on- site beauty parlor weekly. I visit my mother three to five times weekly and the staff is always friendly and caring. No matter where you go, it's important for the family to stay involved and participate in the care of their loved one. I recommend Orchard Park!

I have read other reviews for Orchard Park and feel some of them are very unfair. Every place has problems and they are not always the fault of the staff or administrators. I give them 5 starts because whenever I complain about anything, they are always willing to go to any length to make a situation better. There is such a thing as constructive criticism (which they take very well) and just bashing hard working people. Some residents do not WANT to come out of their rooms and they cannot be forced. We need to be there for our elderly relatives to be a bridge whenever there is a problem or misunderstanding. Don't wait until you are angry or (FIRED?) to bring a problem to the staff. My Mom has been there for 9 months and she is well taken care of. If there is any kind of problem, we address it right away and work it out together.
There are no perfect places and we would all keep our relatives at home with us if possible. But since it isn't we really appreciate Orchard Park Assisted Living in Victory Lakes.

To be upfront about my review, I am a private contractor who works at the facility. In total I service, or have serviced about 2 dozen similar facilities.
Orchard Park is hands down the cleanest, and has the most caring staff of any that I’ve seen. Care givers are patient and kind to residents regardless of the situation. Every employee from the top management to the janitorial staff are mindful and caring and know all the residents names. The kitchen is kept clean, and great care is given to even the smallest details in food preparation.
All one would have to do is walk thru the halls of Orchard Park to see how happy the residents are. They must be doing something right!

My mother lives in Memory Care and she loves it! I have gone from her completely depending on me to help her to decide what she wants to eat to that she is now able to make day to day decisions. She actually told me yesterday that she was glad I came to visit, but she has plans with her friend. She is late moderate stage Alzheimer's!