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We had an amazing mattress experience thanks to Amani at Mattress Firm! He helped us answer all the questions we had, and was so knowledgeable! If I ever need to buy another mattress I’ll definitely go back to Mattress Firm and work with Amani!

Keith at 5955 Suite 100 provided stellar customer service. I've been to multiple mattress stores and was always trying to be sold items I did not want which is a huge turn-off & will make me leave without purchasing anything. I walked into this store & specifically requested a certain product and Keith said no problem, I can help meet your needs. He wasn't pushy, he did not try to sell me anything I did not want, he provided fantastic assistance in helping me select the best and within my budget. I was telling him in general about a family member that I care for who has physical limitations. He listened and suggested a wonderful Beauty Rest adjustable bed that will provide a alot relief to the anguish they experience with their current bedding. Again, he didn't focus on price but meeting the needs of the consumer & all done with a joval disposition. I didn't have a adjustable bed in my frame of mind when I entered the store. If you're ever in need of a mattress or related items & you're in the Kingstowne VA shopping center, stop by & make sure you specifically ask for Keith.

The shopping experience was excellent at this store. I called before going to the store to check stock. Chandresh remembered me when I walked in - so personable. The knowledgeable advice and way he worked with me to figure out how to try out a frame to see if it would fit was very responsive. He called me the next day, too, to check on it. My visit was fast and friendly. Both employees at the store were very helpful - great reps of MattressFirm. I wish Chandresh worked at all the stores I go to.

My only gripe on the shopping experience as a whole was on the website and live chat. They couldn’t check stock, promised a coupon which hasn’t arrived. It’s a chat bot but they might sell more if this sales feature was more helpful.

I wish I could have Keith be my sales person for everything! Car/house…you name it. If I ever sold beds… I’d want him as a teacher. He took the time to explain and help my mom buy a bed/pillow. Help me pick beds for my kids. And I will definitely use/recommend him for the future buys. He wasn’t pushy at all. He asked questions and really took his time to teach us on how to improve our sleeping lifestyle. Very personable.

Mattress firm is lucky to have such a guy!

Thanks for your help Keith!

My wife and I went in wanting to try out the different versions of purple mattresses, this location had all of the versions out for demonstration. The sales associate was nice, knowledgeable, and best of all not pushy. We came to an agreement on a sale price quickly without much hassle, we decided to wait a day to talk over the purchase and when we came back the next day there was an even better sale from the manufacturer on the mattress that we wanted.