VIP Cleaners

PLEASE READ:
I’m not going to lie, I was extremely nervous to bring my dress here to be altered given the reviews on this company. I called on a Friday evening asking if they do alterations and the young lady said they did. She told me I could bring my dress in on Monday and that they’d have it ready and done on Wednesday (today) that same week. I have a Christmas ball to attend on Friday. Every other place I tried to call to get my dress altered told me they were several weeks out and that not many places would be able or willing to alter a formal dress on such short notice. So VIP cleaners was my last resort. I brought it in Monday and it was a different woman than who I spoke to on the phone the previous week. I will say, she certainly wasn’t the kindest person, and when I told her that the girl told me I could bring it in Monday and have it done on Wednesday, her eyes went wide and in a snarky tone said “well we’ll try”. That made me even more nervous to leave my dress to be altered. Don’t get me wrong, I understand these things take time so I don’t blame her for being taken aback, but the remark was unprofessional. I called again the next day on Tuesday, asking if it was still in line to be ready for pickup on Wednesday (because I got even more nervous after reading more reviews) and the same woman who I spoke to on Monday, to bring my dress in, was the one who answered the phone. She seemed irritated that I was asking. She said in a rude tone, “yes it will be ready tomorrow evening.” I replied with great thanks and appreciation and she sighed and hung up the phone. No “you’re welcome”, no “I’m glad I could help”, nothing. So that certainly didn’t help my concerns about the professionalism of the business. However, I came in this evening as instructed to pick up my dress and it was ready. There was a sweet young woman (I didn’t catch her name), blonde, who sounded like the woman I spoke to the very first day when I asked if they did alterations.
She was very kind, had a smile on her face, and was excited to tell me that they even steamed my dress even though I didn’t ask for it to be done. She is the reason I’m leaving 5 stars. Plus, thankfully, the alteration looked great and it was measured exactly as requested.

Very professionals. Been going to them for the past 2 years and so far everything’s been wonderful. Highly recommend :)