Optum Rx

My partner was on hold for 20 minutes waiting for someone in Customer Service to update her on delivery of her medications prior to surgery. Usually the Customer Service representatives at Optum Rx don't speak fluent English and are very difficult to understand. My partner was finally greeted by Elizabeth (Liz) and Liz was awesome. She spoke excellent English and was very helpful. Even took time to spell out all the encrypted shorthand names of the meds for clarity. Very professional! I noticed that the other reviews were very negative, especially in reference to poor Customer Service. Hard to understand given that Optum Rx is owned by United Healthcare Group --- an outstanding health insurance company. Best in the business. Hint: Maybe Liz should be running the Customer Service Department...

After hearing about my cancers I was told I had to order my meds (IBRANCE) thru Optum RX. I was very upset that they were my only source for this medicine after I read these one-star reviews. But when I spoke with Marquishia for more than half and hour I was so so happy I decided to contact Optum RX anyway. Marquishia went above and beyond to help me, even reached out to the manufacturing to get a coupon for me. She explained the process in details and once she knew I had everything I needed she transferred me to the pharmacist and stayed on line until I reached that person. I believe you get back what you dish out which means when you treat people well they will treat you well. These people speak to so many sick and confused callers and need our patience and understanding. They should be treated the way we want to be treated. No difference.