SERVPRO of Grand Prairie

A water leak went undetected for several hours and soaked nearly all of the carpet throughout the house. It was awful! We called SERVPRO and were glad we did. Travis and the other employees came out that day, provided us with an itemized list of services and equipment and started the clean-up and restoration process, even working until late at night. They are excellent to work with and they kept us informed throughout the whole process. Travis worked with our insurance company to ensure they approved all the work. We hope this never happens again, but if it does there is only one company we will call and that’s SERVPRO of Grand Prairie.

Robert S and Teresa A

Janice and Jose were absolutely wonderful. When my house flooded they came in and said, “we’ll take care of this” and they did. They worked late into the night setting up dryers and dehumidifiers and they came back every day until it was dry. ServePro also did the restoration and it is fabulous. They always asked if it was okay and could they do anything else for us. A great company to work with.

We came across Servpro when we had to file a homeowners claim for some water damage (to floors that we had just put in two months prior) and they were referred by our insurance company, so we thought it would be the best way to go. Please keep in mind that I am currently 8 months pregnant and it was my nursery that got the brunt of the water damage. Servpro came out the night of the incident (Thursday) to begin water mitigation and our rebuild rep Travis was there the very next day with them while they continued the dry out.

Everything went very smoothly! Travis was able to write our estimate on the second day and by the following Tuesday the project was underway. We were very nervous about the floors matching the dining room, again since they had just been put in two months prior, but Travis was able to get us our same flooring.

I actually feel that Servpro did an even better job than when we originally put them in. So while dealing with water damage was a pain and unexpected, we ended up with better work in the end. They were very sympathetic to our situation and my nerves of wanting my life and house back in order before my baby was due. I would without a doubt recommend Servpro to anyone looking for excellent work, great customer service and timely completion.

Thanks again to Travis and his team for getting us back to where we needed to be!!

Calling around trying to get help with a mold issue in one of my rental properties and everyone is giving me the run around not trying help me- then i called servpro and spoke with a young lady Samantha she was the willing to answer my questions and let me know the steps to take she went as far as giving me a phone number to help start my process it is clear this company is really about helping customer's and i will be calling them to do my job when it is ready. I recommend this company to anyone

The first team who came to our home was Austin and Robert. Austin was informative, helpful, friendly and engaging. He was also sympathetic to our plight, and quite professional. Robert was quiet, but he was every bit as warm, friendly and polite. Good good people! I would definitely call them again if needed ... as long as they would send Austin and Robert!