Prestige Floors

We are extremely pleased with our new floors! We would highly recommend the entire team at Prestige Floors in Keller. Not only did they provide an excellent selection, the craftsmanship is second to none. The team is exceptionally skilled, polite, and genuinely cared that we were satisfied. The price was exceptional. We are so appreciative that they made a very stressful situation easy and enjoyable.

We would recommend Prestige Floors every day of the week and twice on Sundays! The best recommendation is the work they do. It speaks for itself. We saw the result of a job they did at a friend's house and asked who they used. Answer: Prestige Floors. Off we went to visit them. We found our engineered hardwood selection along with the tile we wanted for our bathrooms and laundry room on our first visit. Christina and Ashley are both amazing at listening and understanding exactly what we like and don't like even when we don't express ourselves adequately on those subjects. The job was done on time, extremely well, and they cleaned up all of the areas wonderfully. The only glitch we experienced was the choice of tile for our laundry room...thankfully a very tiny space! We were ecstatic with all of the choices except the laundry room which had a vein running through the tile that we did not expect to be so prominent. We voiced our dismay to Prestige. They were fabulous! Christina made it her mission in life to find the exact perfect tile that would make our experience positively wonderful. Their goal is to ensure their clients have the best experience and are 1000% happy with their purchase. They found some more samples and we chose one that suited our home much better. They came out and removed the first tile and laid the successor which is, in a word, a true success! They did not charge us for that service. They are truly a class act and wonderful folks with which to work. A final shout out goes to Clayton, the project manager for our work. He went above and beyond on a Sunday when our washer wouldn't fill with cold water. We had his cell number from checking in on the project. He had mentioned he did not live far from us, so I texted him and asked if he could stop by on his way to work the next morning to see if he could determine what the problem was as the washer had been working fine before the laundry room was re-tiled. He texted back he would come that afternoon on Sunday! He found that the cold water handle had been broken somehow....possibly when the washer was moved and the water turned off. On Monday he brought us a cold water handle and fixed it in a flash. Talk about customer service!!! Prestige Floors was a great choice from the first moment we met them to the final act of giving us back our cold water washing ability. We would highly recommend them for their entire crew's work ethic, integrity, professionalism, and pleasing personalities. It was a pleasure to meet them and to come home to our beautiful new floors. Give them a call. You'll be happy you did!

Prestige Floors did an amazing job installing both hardwood flooring and carpet in my home. Prestige Floors has a wonderful and professional team; a seamless process. Melissa was fabulous providing guidance on flooring selections and had great communication; therefore I knew what to expect. Christina was also great following up with scheduling and provided exceptional customer service. The installers were prompt and precise and had an attention to detail. Wow, what an AMAZING job! Thanks Prestige Floors!!!

After only a brief visit to the showroom at Prestige Floors I knew we had found our place! Not just because of the beautiful hardwood flooring options I had only found there after shopping other places for weeks, but mainly because of meeting Christina and Ashley. I left the showroom and immediately called my husband and said, "Prestige Floors is IT!" We felt so well taken care of throughout the entire experience. Ashley and Benson stopped by several times to make sure things were going as planned. We are THRILLED with our hickory floors! We had about 1400 sq.ft done. We also appreciated the guys working at the house. They were on time every morning and finished the project on time. Our next flooring project will no doubt be with Prestige Floors. I truly can't say how much we appreciate them!

Cannot say enough about how pleased we were with the whole experience from Prestige Floors in replacing the carpet in the home we'd just purchased. We had looked at two other local flooring places in the area, one of which wasn't even open at the time they said they would be and the other of which had terrible customer service from the moment we walked in the door. Prestige absolutely blew both of them away. Christina walked my husband and I -- both total novices when it comes to flooring in general -- through all the various options and was extremely detailed in all the information she provided us so that we felt confident with the flooring choices we were making.

In fact, we liked them so much that we felt totally comfortable choosing them as the sole business to come out and give us a quote. Benson, one of the owners, came by the next afternoon to take the measurements and was done quickly and efficiently. We had the quote the day after, and it was even more reasonable than my husband and I had initially counted on, considering the quality of the carpet we were getting and the fact that it included labor and a good quality pad.

The carpeting took about a week to come in from Georgia, but once it arrived, Prestige jumped right on getting it installed for us. It was done within a day and a half by two of their workers, who were efficient, polite, experienced, and cleaned up the work areas perfectly after they were done. (Heck, they even vacuumed all the new carpets, which I wasn't expecting and was very pleased to see!)

Ashley, Benson's wife and the co-owner, even came by during the second morning of the install to make sure that I was satisfied with how everything was going and to hand-deliver the receipts for the transaction. My husband and I love the new carpet, are exceedingly pleased with the stellar customer service we received, and will certainly look to Prestige Floors first for any other home remodels we might be looking to do. Thank you so much, Benson, Ashley, Christina, Juan, and Javier!