Texas Trust Credit Union

UPDATE: changed from 1 to 4 stars. They refunded me the late payment and called and apologized for not taking care of it in the first place.

I had a 60 month(5 year loan) with them on a new vehicle. 58 straight payments without being late. Payment 59 stopped being sent by my bank because I originally set it up to stop automatic payments at the 5 year mark I bought my vehicle but it needed to go 2 months more. So I received a notice in the mail my payment wasn’t received and that day, a Friday, I send the payment in. They offer a grace period of 15 days and my payment was received 1 day past that grace period and they charge a $30 late fee and reviewed it and still charged a late fee. $30 is no big deal, but imagine if you actually had a larger issue and how they would treat you. Perfect for 58 months and one month something happens and they find it unacceptable. Well, I find that unacceptable. There is a reason they have low reviews and this just adds to it.

I have been with Qualtrust/Texas Trust Credit Union since I began working at (GTE) Verizon in 1994. I have had three auto loans two of which I have paid off and working on the third for next year. I have always received outstanding service and everyone is always friendly and ready to help in any situation!

They are always cheerful and happy to help. The nicest people to deal with. When I have run into a problem, they are ready to help.

Fantastic bank with local flavor. I can only imagine many of the negative reviews here are related to a non-service related issue. Every time I walk into the branch, they are super helpful and very friendly. I highly recommend Texas Trust for your regular banking needs and home mortgages.