Category: | Cemetery, |
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Address: | 4101 Smith School Rd Ste #200 Bld. 2, Austin, TX 78744, USA |
Postal code: | 78744 |
Phone: | (512) 295-2950 |
Website: | http://www.stone-systems.com/ |
Monday: | 7:30 AM – 4:30 PM |
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Tuesday: | 7:30 AM – 4:30 PM |
Wednesday: | 7:30 AM – 4:30 PM |
Thursday: | 7:30 AM – 4:30 PM |
Friday: | 7:30 AM – 4:30 PM |
Saturday: | Closed |
Sunday: | Closed |
We worked with Home Depot to begin with but were handed over to Stone Systems for the fabrication and installation process. Everyone we worked with was wonderful. They were quick to respond to emails and phone calls and the whole process was smooth and easy. We had some questions and special preferences about a longer slab without a seam and they were able to give us exactly what we wanted. The person who came out to measure was polite and clearly had years of experience. The installation crew kept us posted about their arrival time and took special care to follow all COVID-19 safety protocols. I did see some previous reviews for this company that were not great, but I honestly could not have had a better experience.
After contracting with Home Depot and seeing the reviews when Stone Systems was assigned, I was concerned. Have to say it was an excellent experience - laser measurement and beautiful install. All employees were professional and met scheduled appointments and lead times. The only complaint is the office phone is never answered.
I called to schedule an appointment with Lianet on Monday 6/22 for a sink installation repair. She was attentive and helped get my appointment scheduled promptly. This morning 6/24 Mr. Luis arrived as promised at 9 am and immediately got to work. My kitchen sink was incorrectly installed 5 years ago and was consequently caving in because it was not properly secured with the fasteners that are normally used. Mr. Luis took the time to completely remove the old silicon that surrounds the sink, cut out new 2x4s to secure the sink, drilled them in, & reposition the sink in place. He proceeded to reapply the silicon and clean the sink leaving it good as new. I appreciate Stone Systems backing up their services even after 5 years. Mr. Luis Perez was awesome and would highly recommend him to anyone looking for proper installation/craftsmanship. Thank you Stone Systems of Central Texas & Luis for your help addressing my concern today.