Bang Electric, Inc.

There is not a better electrical service company in the greater San Antonio area! They resolved many electrical issues that were caused by our pool contractor and will have been asked to come and complete the work that was started by another contractor! Great experience working with them!

Mr. Oisten, I apologize you had an unpleasant experience with your home warranty company. As their subcontractor, we are paid by them to diagnose your issues and report back to them. They have accounts with most major brands and order the parts themselves. The parts are then shipped to us to install. Once we receive them, we schedule to come to your home immediately to get the issue resolved. If your home warranty company ordered and shipped the wrong part, then your frustration is with them, not us. We notified you on our second visit (first visit to diagnose, second visit to repair) that the part was incorrect and that your home warranty company would be in touch with you. They ordered the new part again and had it shipped to us. We do not even talk to the parts house on your behalf, so we are completely unaware of the status of the part, whether it is in stock, backordered, etc. This makes it impossible to "keep you in the loop" so to speak, as we do not have any of the information regarding the order. The agreement we have with your home warranty company as their subcontractor is to diagnose the issue, notify you that your home warranty company will be in touch with you directly regarding coverage/repairs, notify your home warranty company of the issue and the parts that are needed, then wait for the parts to arrive, or notification from your home warranty company that the issue is not a covered repair. If your home warranty company did not keep you updated as to the status off the parts, that is an issue you have with them, not us. I say again, we are not involved in the ordering or shipping of the parts on repairs by your home warranty company; they do all ordering and shipping. It is quite difficult to accept blame for something we did not do. When we are in control of the ordering, we accept responsibility for our mistakes, and do what is needed to make the situation right. We are human, and we do make mistakes from time to time. Again, I apologize you had an unpleasant experience with your home warranty company, but to blame us and leave negative feedback is unfair. Have a nice day sir!