Spa Guy

5 stars for build-time and being accessible over the phone! Will report on cover quality when I get it.
I needed a Spa cover before the worst of winter - the first half dozen or more I found on google searches, with decent reviews, were a couple month leadtime to get a new cover. And that was if I could get them to answer the phone; I called some 6-8 times on a weekday! High demand and Covid putting the squeeze on things I was told. I called SpaGuy and they answered the phone - imagine that. Was a bit skeptical on how quick they said it would ship. I ordered a 5/3 cover on Dec 2nd and I just now got a shipping/tracking#, 2 weeks later - it's due for delivery on Dec 21! I'm going to have the cover less than 3 weeks after placing the order - no one else came close to that delivery or was accessible via phone like they were! I can't stand the internet co's that hide behind their automated voice systems pressing you to use their website, faq's and email for answers - that's not customer service. Will report back on this cover build quality after I get it and use it for a spell, but thanks SpaGuy for fixing me up!

I am a property manager from the Pocono Mountain region of Pennsylvania. I have purchased over 20 hot tubs from the Spa Guy over the past 9 years. All of the hot tubs are currently still in use. Keep in mind, our hot tubs get weekly use virtually all year long. The quality of the hot tubs are excellent. The sealed filter system works incredibly well. A previous review mentioned the insulation is shrink wrap and spray foam. It is a plastic wrap with spray foam and it works very well. If you understand what makes an efficient insulation system, you would know that by just adding thicker closed cell foam does always increase the efficiency. Creating air and insulation breaks gives the best R value results. The Spa Guys type of insulation system works great for our colder climate region and provides a system that makes maintenance service very easy. Their customer service is excellent and they answer the phone when you call. Highly recommended this company for an affordable quality hot tub.

Excellent in every aspect. Was looking for a way to insulate my hot tub and still be able to use it during the winter months. Found the spa winter jacket from Spa Guy. The jacket is custom made for your spa's specifications, and I was amazed at how fast I received it! Had it less than 3 days after ordering! And what an awesome, effective product! It has greatly reduced the amount of time my spa has to run in sub freezing temps, and has alleviated my concerns about freezing. Plus it looks nice too. Highly recommend this product, and this company.