Category: | Store, |
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Address: | 570 E Hundred Rd, Chester, VA 23836, USA |
Postal code: | 23836 |
Phone: | (804) 530-9000 |
Website: | https://www.shopclearwaterpools.com/ |
Monday: | 9:00 AM – 6:00 PM |
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Tuesday: | 9:00 AM – 6:00 PM |
Wednesday: | 9:00 AM – 6:00 PM |
Thursday: | 9:00 AM – 6:00 PM |
Friday: | 9:00 AM – 6:00 PM |
Saturday: | 9:00 AM – 4:00 PM |
Sunday: | Closed |
They have the nicest staff ever! If you’ve been around to the other pool stores you see a noticeable difference in their customer service. It was actually an enjoyable experience!
Why there are negative reviews on their website floors me. These guys are extremely helpful and knowledgeable about how to take care of your pool. Not only that the tech gave me his personal cell phone number in case I had any questions, I called on a few occasions and they answered right away and helped. By far the best pool and spa company I have talked to since owning a new pool.
I have worked with Clearwater Pools regularly for supplies, but this year I also needed to have my liner replaced. Clearwater came out promptly for the evaluation, provided a quote, and then performed the service itself faster than they even thought they would be able to. I even needed a new pump because my former pump had busted during the winter and they installed it all at the same time and for a reasonable price. The crew that came out was excellent and the liner is absolutely beautiful.
When a small part of my liner had slipped out from the coping, a common issue, I texted Tommy and he came by the next day and fixed it. I have not had any issues since then.
After the liner replacement was finished I went up to the Chester store and spoke with Les about chemicals and he has helped me keep our pool water perfect. Never once pressuring sales on anything frivolous and even giving advice on the suggested dosages, such as putting in slightly less than the printout to keep from buying 2 bags of something etc. This has still worked out perfectly the whole time.
I saw some reviews on here that simply were as far from my experience as possible with Clearwater, and I would definitely recommend them to anyone in the area needing pool supplies or work on their pool.
Thank you Tommy, Les, and the rest of the Clearwater staff for being amazing!