Ourisman Chantilly Toyota Service Department

I've used the services from this location for about ten years. I have always had a great experience using the Chantilly location. I've had them replace tires, and brakes, replace the smashed mirror, inspections, emissions, minor repair of a broken bumper cover, recall repairs, and paint problems.

Over the years, the service department experience has continuously improved by adding the drive-up concierge, remodeled waiting area, Wifi, free coffee machines, and service approval.

You should book an appointment the night before on their website, then drop off your vehicle and grab a rental car for the day. The rental car desk is inside the service department.

From the moment I walked in the door, I was greeted by Dean McDonald who went above and beyond to make me feel like a valued customer and a member of their extended family.

Not only did he take the time to listen to my concerns about my car, but he also took the time to explain everything in detail and answer all of my questions. It was clear that he truly cared about my car and my safety, and went above and beyond to ensure that everything was taken care of to the highest standard.

Overall, I cannot recommend this service manager and their team enough. If you are in need of any car repairs or maintenance, I would highly recommend reaching out to them. They truly go above and beyond to take care of both you and your car, and they will make you feel like part of the family in the process. Thank you for everything!

These guys are great. I've been taking my car to be serviced here for years. Everyone is really polite and helpful. Once I had a nail in my tire and as I watched my pressure decrease I knew I needed to get it in right away. I drove up to the service bay with 5 minutes before they closed. Unfortunately, the techs had already started to go home so a repair wasn't possible, but the one guy left to close the place put my spare on my car and put my tire in to be repaired first thing the next morning. This is what I love about Ourisman. They go the extra mile for you, all the time.

Brought my car in for warranty work. The issue was confirmed and the dealer was able to get the issue covered under warranty. They offer shuttle service within 5 miles, which is very convenient, as well as loaner cars at no charge (at least for warranty covered work, not certain about other situations.) Above average dealer experience.