(April 28, 2020, 2:05 pm)
We are happy customers and have been for almost 5 years. I understand that experiences and expectations are as unique as the people who describe them. That said, I have had only two issues and both were resolved...
1. once I ordered chews that were supposed to be in 1lb bags. I received the correct # of bags, but 1/2lb bags. I contacted TBBS and got the remaining bags.
2.The second incident was bison ears. Had ordered these many times, but these were very different. They looked like cow ear pieces that had been dyed red, instead of the whole and pointy ears of previous orders, and nothing like the pic online. Worst of all, the dye would stain everything once our pups started to go to town on them. I left a product review, detailing my experience. Customer service rep responded and I received a full refund-I did not have to send anything back.
I also had some minor incidents with a sale-priced item not being available within moments of receiving email notification. Customer service rep responded within hours and I received a link to a cart with the desired quantity of the sale item as well as an additional 15% off.
Anytime I have contacted CS with a question, issue, comment, want, or need, I have gotten a response.
We have 11 rescues...hubby had Ike and Tina when we met and now we are also Chuy, Cindi, Kurly, Larry, Moe, Blaize, Sox, Papi and Luci...TBBS goes a long way for us to be able to provide healthy chews for our pups...and with that many mouths to take care of, we heavily rely on TBBS sales and clearance chews.
Additionally, they offer discounts for military, law-enforcement and first responders. Best-when something is already sale, or clearance priced, I still get my 15% discount. I usually buy enough for the free shipping and to qualify for 6 month interest-free payment with PayPal credit.
If it is an epic sale, we usually stock up a lot. A few years ago, during the 12 days of Christmas sales, We bought enough to last for a year+
Shipping is also always prompt and fast.
Yes, I will count package content in the future, just to be sure. If anything is short, I don't need an option. A partial refund will be just fine. I would not expect them to incur additional expenses to just send 2 or 3 pieces.
Important to me are where the items are sourced from. I don't want mystery chews and like the details provided on their product page.
I have been to many other sites to compare prices. So far I have not found any better-priced sites.
I am very happy that TBBS brought back Bully Bites. These are the odds and ends of varying thickness, lengths and density that are left over from making bully sticks. We just cannot afford to give each of our dogs a whole stick everyday. The bites have something for each one of our 9 to 90 pounders, that will satisfy their chewing cravings.
Another top hit are the cow hooves. They were on sale at 50%off. These last for days and they all love them.
Natural cow ears-I cut them with my circular saw. That way the drums go to our aggressive chewers and the others are able to deal with the thinner pieces. Our bully, Cindi, has mega esophagus. She can only eat very liquid foods or something very hard that only comes off in small bits so it doesn't get stuck and cause her to vomit...
TBBS now also has a rewards program that basically gives you cash back in the form of $-off coupons. You can use these for yourself or gift them to a fellow pet lover.
About the noxious odors of some items-yes, they are dried, but most are also raw...obviously, once pups are chewing on them, they re-hydrate and with that comes the smell. It is delicious to doggy noses. Not sure how bully sticks are made odor-free, but I am sure I would not want them for my dogs. The eyes, ears, nose, mouth all should be part of the experience for your pup. If you don't like the smell, let them enjoy their treat outside.
Again, not taking away from anyone's experiences. These are ours and we will continue being customers for the foreseeable future.
