Henrico Federal Credit Union

Kathy Scott is phenomenal! My husband and I needed assistance and she came through with flying colors! She went above and beyond to help us clear up a matter by making phone calls. faxing documents, and emailing people. She is an exceptional Assistant Branch Manager. We will will always be grateful for your outstanding service!

Kathy Scott was great to work with! She assisted me and my family with two separate car loans in December 2020 and January 2021. She gathered all necessary information from me and provided timely updates from the underwriting process each time. I would highly recommend Kathy and HFCU to anyone looking for a car loan!

I had fraud on my debit card, right at the start of stay-at-home orders. Now that the branch is open with limited hours, I was able to go in to get help. Mary Ellen and Randi filled out the proper paper for me on the computer, and handed it to me to sign. Just like magic, my problem was solved. Their customer service was excellent.

Olivia was and is awesome. I've been banking with HFCU for years and not once will or do I want to try another bank. I appreciate the sincere professional customer service they provide. Even with this virus taking place in this world, I appreciate them accommodating us and not allowing this to scare them from serving us. Olivia walked me through an excellent process regarding refinancing and not once did I feel pressured or rushed in decision making. She left me in control with excellent advice. Thank you so much Olivia and team.

As always I had a nice experience with HCFC the other day. Every member in this location is extremely pleasant and eager to help me with bank transactions. Their warm greetings and smiles is worth going into the bank rather than the drive through.

Thank You Olivia Perry with my most recent transaction. You made it simple and quick.