Category: | Real estate agency, Store, Restaurant, |
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Address: | 4001 3 Foxes Dr, Richmond, VA 23231, USA |
Postal code: | 23231 |
Phone: | (804) 644-5411 |
This was actually my best experience at this Sonic. It feels like anytime you go in the evening you get run off by teens and twenties with loud pickup trucks and loud music and management doesn't do anything. In fact, some other workers were friends with them. I have kids at home so when I go out with my husband it's nice to have some time to just be in for them to come in and beep those specialized horns and rev. Their engines and spin their tires and make laps around the restaurant. It's almost like they're claiming the place and saying no one else can be there. And this is not an occasional thing. It was a regular nightly thing that anytime we went at night it happened. So we stopped going there until we went there the other morning and tried breakfast time which happened to be great.
Above and beyond! We pulled up, pressed the button for service, and nothing. 10min goes by a car pulled up to a stall beside us, ordered, got served, and was gone. We still had not ordered. We got the waitress's attention and it was discovered the the stall we pulled into was out of order. They quickly got our order, discounted it due to their technical issue with the stall, and promptly brought it out. Everything was great.
If you've never been to Sonic get the chili cheese tots...a large order (if you get the small, it's just enough to get you hooked on them), so go ahead and get the large, you won't regret it. They're great!
Fresh food is one reason I will return to a Fast Food restaurant. Sonics has some of the freshest food around. I was there with my Grandson who loves the Corn Dogs and Oreo Milkshake.. I purchased the Double Cheese burger meal, although the waitress wasn't on roller skates kinda disappointed, but hey 101° temp, and short staffed I would've been roller skating either...
Glenna was quite helpful. She offered suggestions to help get me, the customer, get something to meet my late night desire. Although we accepted management sharing that there were no options for sour patch slush without ice cream. After I scraped off the dairy, it was still a great slush. Glenna made the difference with exceptional customer service! She made it clear that she cared about the customer. Great job Glenna and welcome to the team!