Abbey Design Center

• S S
  
  
  (April 21, 2018, 12:22 am)

  Great and not so great. In the end, we are very pleased with the result, but it took some doing to get there...
  
  We contracted for several different projects (Entryway tile, stair carpeting x 2, an entire floor of hardwood, an entire floor of carpet, and tile and counters and faucets in two full baths). As we made arrangements for this, planned and scheduled several months in advance, we expected and originally planned for 2 weeks work, but were actually quoted for just 1 when the work began, pleasantly surprising us. As we are performing this work to sell our home and have moved out, we made many other appointments with other companies and our realtor based on this work schedule. Well, in the end, the scheduled date was not adheared to because our hardwood could not be installed on-time. Even the initial delay was subsequently increased by over a week when the wrong carpet was ordered and installation begun. We, vice Abbey itself, had to actually stop this installation when we came to the house to check on progress and explain to the installers that the carpet they were laying down was not what we had ordered and agreed to. As a result, other carpet than our original choice had to be selected, ordered and shipped, which took more time. There was also a minor issue with a sink installation (a small part missing from ordered fixtures) that the plumber initially approached me, vice himself, his own company or Abbey, to intervene on and fix. In the end, we subsequently had to cancel/reschedule many of these other appointments, disrupting other schedules and significantly delayed listing our home.
  
  As said above, ultimately we are very pleased with the results, but we definitely paid for it with time, angst and money. Our house is going on the market 3 weeks later than planned for, and we were not offered any discounts (even when we inquired about them) or other incentives to compensate. To be fair, Abbey did work with us to come to a decent price for the work in the beginning when the contracts were agreed to and deposits paid. They also did perform some adhoc spot painting for us when the bathroom counter installations did not match the lines with previous paintwork and was not adressed by the installers during placement but taken care of when we requested Abbey to do so later. This said, they offered very little, other than apologies, for the delays and mistakes made in their work. This is contrasted, for example, with the company we hired (and recently very positively reviewed here on the G) to perform all our house and deck painting (as Abbey's prices to do so were unreasonably high) who were incredible to work with, went well above and beyond in their efforts, and made everything easy for us as paying customers.
  
  We do recommend Abbey as a company, just be extremely clear and get everything agreed to in writing up front and hold them to it (it could save you later), and understand that mistakes and delays are possible even with effort on your part to avoid them, as you are beholden to their issues and their own subcontractors who they don't always control.

• Megan Joyner
  
  
  (March 14, 2018, 8:17 pm)

  We had wood floors installed by Abbey Design in October of 2017 and couldn't be happier. We had a great team! Kass, our sales person, was very knowledgable and helpful and helping us make the right flooring decision. Nick, the warehouse manager was great in providing us with the proper timeline for our delivery and installation time. He also paired us with Kimo to install our floors. Kimo, was truly remarkable! He clearly takes great pride in his work and it shows. We looked at other companies in the area, and without a doubt, we made a great choice. Great people and superior workmanship.

• M Heg
  
  
  (February 10, 2018, 10:27 am)

  We just had a beautiful full bathroom built by Abbey on our first floor. They built it from the ground up (no rough in)! The experience was seamless from start to finish. Robert, Relu, Zied, Zee, Jose and Sean all did a fantastic job helping us make this project happen. I had also hoped to have it completed by Christmas and sure enough they came through for us. This is actually the second project they have done for us. The first was a master bathroom reno done about eight years ago and it still looks fabulous. Great work, long term results. Thank you!

• Laurel Muller
  
  
  (February 2, 2018, 11:31 am)

  We had delayed in finishing our basement for many years because we had several poor experiences with contractors over the years. When I finally decided to talk to Abbey, I immediately felt that they took my concerns seriously and were willing to meet my expectations. Throughout the entire process, we were kept well informed. The project was completed on time, if not a few days early. They were at my house every day, working full days to complete the project in as little time and disruption as possible. Rob and Gio, along with Jimmy and Justin were very professional, and their technical knowledge/abilities were exceptional. They always went above and beyond to complete the project in ways that took into consideration what is "nicer" and "better", rather than just getting done. They often knew what we would want better than we did, and would make the recommendations. Our basement has been completed, and is so much better than we had hoped, and the experience was perfect! Although Abbey may not have been the cheapest option out there, I will definitely use them again for all the reasons stated above!

• Randi D
  
  
  (July 19, 2017, 2:10 pm)

  Our experience with Abbey designing and renovating our master bathroom could not have been more positive. Zied is an excellent designer, familiar with a wide range of products. He was very open to modifying the plan to accommodate a couple ideas we had late in the design phase. Robert supervised the project and always made it clear he didn’t consider the project complete until we were entirely satisfied. No questions asked when we requested repainting some areas. And Relu is a skilled craftsman. He and his team did a beautiful installation job, especially the amazing tile work. We will definitely use Abbey again.

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About Us: The Vision and Growth of Abbey Design Center

A little history about Abbey Design Center. When we opened our doors for business in January of 1989 we had a simple business philosophy: "Give your customer quality products at a fair price and take care of them like a friend."

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