Bankers Insurance LLC

I called to ask why my premium was reduced. I received good news about a rate reduction. Michele did an inventory review and I realized I had not updated the roof replacement and kitchen renovation. I had a question about liability coverage and Michele gave me some options to explore. It is probably the first time I ended a call with an insurance agent feeling I truly was in good hands.

Vicki was very good and responsive. She found us insurance on an unusual property in just a few days. Her follow-up was excellent.

We had a nationally known insurance for many years with no contact except to pay the premium. After a large increase, We decided to speak to the agent who has our home. Your representative was professional and attentive to our needs. We now have her as our agent for house and auto.

I just bought a house and was getting mixed signals as to how my Home Owners Insurance being paid. I had requested that it be set up to be paid through the mortgage and I thought it was. I received a bill from the insurance company stating that I owed the full amount for the year. This presented two problems. First, the insurance was not being paid through the mortgage and second they had not received the money from my closing. The main issue was that the money was not sent to the proper address and had to be forwarded to the correct place to be processed. When I called the place where the money was sent, I found out that it was already forwarded over to the correct address and was being processed. 24 hours later, when I called back, I found that the money had been received and processed. At the same time, I was able to modify the insurance to be paid through the mortgage starting next year. The representative I dealt with through the this entire ordeal was understanding and courteous and helped make sure the money was sent where it needed to be and processed quickly.