A-1 Cycling

Knowledgeable and friendly staff; who assisted with purchasing a new bike; as well as servicing my old bike. Service and prices were good and they made us feel welcome.

There are businesses that have customers, and then there are businesses who have fans. I'm a fan A-1 Cycling!

I cannot stress enough how amazingly easy and enjoyable my purchasing experience was at A-1. Not only does A-1 employ friendly and knowledgeable people, the owner, Colin, is an exceptionally customer-service oriented leader. Most importantly, he understands and appreciates his staff and customers.

Due to circumstances beyond Colin's control, I was unable to purchase the mountain bike I wanted after driving four hours from Virginia Beach to Woodbridge. The traffic, as luck would have it, was a disaster. So, I arrived much later than anticipated.

Rather than have to drive an additional six hours to and from Woodbridge, Colin met me in Richmond a few days later to personally deliver the bicycle. Not only did he save me an additional 1.5 hour of travel time each way, he also mounted the tires I purchased himself. Even more impressive was the fact that he delivered a second bike to another customer at the same location to save the gentleman the cost of shipping.

Wow! Who does this kind of thing anymore... Colin does, that's who!

In today's world when businesses are hyper-focused on profit, it is refreshing and commendable to meet a business owner who focuses his attention on what truly matters - the customers.

Thank you A-1!

Someone gave my son an old, junker bike to learn to ride on. It appeared to need brakes and Justin told me to bring it by the shop. He checked out the bike and told me it was in pretty good shape, not in need of brakes and good enough for my son to learn on. He cleaned it up and greased the chain and gave me some great advice. Their customer service was outstanding and the guys here are super friendly. There’s nowhere else I can imagine going when we’re ready to buy a new bike. Thank you so much A-1!

I just wanted to commend your team at the Woodbridge and Herndon locations! I traded in my bike through the Giant TradeUp program and it seemed like a disaster. However, Tomas at the Woodbridge store provided the BEST customer service I've had in a long time! He was helpful, insightful and extremely patient. Not to mention, at any point I needed to contact someone regarding the trad-up he always had an answer and if not, he certainly contacted someone else to get me the answers I needed. Colin at the Herndon location was very knowledgeable and helpful as well! He was able to locate the Trance X 29 2 in my size and drive it down to the Woodbridge store so that I could pick it up. Ben the Giant Rep. was also very helpful with contacting Giant to discuss the logistics of this process on the back end. All in all - someone buy these guys a beer because they not only made this process smooth, they also made it one of the best bike shop interactions I've ever had.

Cheers,
Russ

!!!!!Highest level of expertise and experience!!!

I've been biking for almost two years now. I purchased my first bike from Old towne bicycles.
I had a hybrid and fell in love with the hobby.
The time came for me to upgrade to a road bike.

I gotta tell you. The level of experience and expertise is through the roof.
The technicians there helped sized me, test drive multiple road bikes and even suggested multiple bikes regardless of price.
I ended with a perfectly sized and fitted giant contend road bike... And I love it!!!!!

I highly recommend this place!
Give it a shot you won't regret it!!!