Category: | Car dealer, Real estate agency, Store, |
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Address: | 3600 Deepwater Terminal Rd 2nd Floor, Richmond, VA 23234, USA |
Postal code: | 23234 |
Phone: | (804) 232-3300 |
Website: | http://www.motleys.com/ |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Friendly staff!!! covid precautions in place. I will definitely return for the next auction. Very helpful for 1st time buyers to the process.
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I have had a 5 star experience with their Auto Auctions, however I was registered for the real estate auction in advance and had several issues.
The first major issue was having to register multiple times, since I had registered too far in advance. I attended their tax sale prep session which I do recommend as well. The biggest problem was that after having attended this I was under the impression that all of the bumps in the road would be disclosed here, but this is not the case. Your team should be more transparent about your online bidding policy. This is my biggest concern. After arriving at the tax sale there was over 400 people registered, and in a time of Covid they are enforcing masks which is great, but there was no social distancing whatsoever. The registration area made sure that even if you would want to social distance, you would be forced to register in a crowded area with cluttered lines. As a customer or employee I would not feel safe in this environment. After expressing this concern and asking to bid online or by phone I was informed that I would have had to bring funds 24 hours in advance. This at - no point - was ever mentioned during their seminar, or during the registration despite "encouraging online bidding".
I informed your team that my mom is in the at-risk category and that no real estate investment is worth sacrificing my family's safety.
Auto Auctions: 4.5 Stars
Real Estate Auctions: 1.5 Stars
Bumped the rating because their team reached out which is more than you can say for most businesses.
Good
I was pleased with Eric handling both the sale of my prior home and the purchase of my new home. I enjoyed the experience and would love to work with him in the future.