Bickford of Suffolk

My mom has been very happy at Bickford of Suffolk. The staff are very friendly, caring and helpful. Bickford has a smaller number of residents than some other facilities which offers a more customized care environment.

I am very happy my aunt is in a caring and safe environment with people who treat her with respect. She calls it her home after living there since the day it opened. They are always very kind to me when I visit.

My mother-in-law has been at Bickford assisted living for many years. This is the most amazing facility. It's one level, always decorated beautifully, very clean, the staff is always smiling, and it feels like home as soon as you walk in. Everyone that works there goes above and beyond for my mother-in-law....director, nurse, kitchen staff, cleaning crew, maintenance, activities director, etc.. We are so blessed to have Bickford. The staff has family meetings throughout the year which is great. They answer questions, talk about Bickford happenings, and it's a great way to connect with everyone. The director is amazing, and answers my emails and concerns right away. The nurse is also wonderful with communicating any concerns my mother-in-law may have. The activities directors are wonderful.....always decorating, having really fun and creative activities, positive, nice, and just so great with the residents.

This past year with Covid has been very challenging. The staff went above and beyond to keep my loved one safe, happy, not stressed, and healthy. Of course it was hard not being with her for a long time, but I completely understood. It was more important the residents and workers were healthy. The staff went through so many safety precautions and protocols during Covid. Everyone went through difficult times with Covid. Bickford communicated with us, and got us through the hard days. I truly appreciate how they are all working together in a positive way to get back to normal. I am so grateful for Bickford and all they do each day.

I'm the daughter of a resident who has lived there over a year. While my father has dementia, he is still able to do things for himself to a certain extent. He has fallen two times after which I have received immediately a call letting me know how he was and the extent of any injuries. A medical condition developed recently and the attention he got from the nursing staff was excellent which, for me, is of primary importance. They haven't had any Covid cases so the protocols they follow are very effective and proof of their conscientiousness. It's small and intimate and I like the staff very much.