Dr. Victor M. Brugh, MD

I had my vasectomy done yesterday and the procedure went without a flaw. Dr. Brugh is very competent and professional. He kept me informed throughout the process and made me feel at ease. I would highly recommend this doctor if you are considering this procedure.

UPDATE:

After I left a written review with the front desk, I received a phone call the very next day. A very nice woman named Catie with excellent customer support listened to my story. After apologizing, she confirmed that she would help make things right.

She talked with the doctor, and of course, Dr. Brugh had no idea that had happened. They had me bumped up to have an immediate appointment. I just had that appointment, and the professionalism was excellent. I didn’t even have time to sit down and read the book I brought, because they were so efficient.

Changing my review from 1 star to 4 stars!

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Absolutely ridiculous.

October 4 I called for an appointment and the EARLIEST they could see me was for an initial consultation at 4 PM on November 14. I never received an email confirmation. Thankfully I actually wrote down all of the information when I booked the appointment.

I parked in a lot that was under construction and apparently went in the wrong door. I go to the third-floor and find out that the doctor I’m supposed to see is back down to the first floor, through the connected building, and back up to the second floor. When I finally get through the maze of a building and get to the check-in, it is 3:55 pm.

I stand at the check-in counter, while the woman fumbles around with some papers. I awkwardly stand there for about 15 seconds, waiting for the woman to acknowledge me.

Finally, she addresses me while I’m staring at her, and she says "I’ll be with you in a minute, I just want to finish this fax."

Of the three women at the counter, one of them, (Who seemed to have a different job, other than checking in people) leaned over and asked the second woman who wasn’t doing anything to help me. She fumbled around, acting like she was trying to finish up something herself and so she wasn’t able to help get me checked in.

Finally, after a few minutes, the original check in woman looked up at me again and asked me for my name. After typing a few things in she said, “oh no, let me go see if they already started..."

She goes to a back room, and after a minute comes back and looks at me with solemn eyes. "they already started, I’m so sorry."

I stand there, awkwardly, looking at the three women, trying to make sense of what they are saying. Then, after what seemed like an eternity of silence, I looked at my watch. 4:03. Not kidding at all. I look back at them, and say “it’s 4:03 PM, you are telling me they’ve already started and I can’t come in?"

The fax lady says, “yeah, I’m sorry."

More awkward silence.

Thankfully, the third woman who seemed most helpful, looked at me and tried to explain the situation. She told me that generally they want patient’s showing up 30 minutes early, to fill out all of the paperwork. If I started now, it would put everything back too far.

I explained that I booked the appointment over a month ago. That I tried my hardest to get to the right place on time, and that they took some of that time away by fumbling around with faxes.

She looked to see if she could book me another time. Not until the middle of January. They could see I was frustrated and knew that they were partially to blame, but didn’t do anything to go out of their way to try and find a better solution.

Confirmed, I'll go somewhere else.

Conclusion: clarity, compassion and customer service are major weaknesses here.

For a urology center, I would hope they would have been more sensitive with the situation (pun intended)!

Dr. Brugh is super sweet and actually takes the time to listen to his patients. I felt comfortable during my appointment and didn't feel rushed like I have in the past with other doctors. I highly recommend him!

Excellent patient empathy and treatment. Explains what is going on and is not hurried in his approach. Dr. Brugh and his staff are exceptional.