Custom Stone Company, Inc.

Dom and Steven did a beautiful job installing a marble surround on my fireplace. They explained the steps of the process, asked questions as needed, and left a clean worksite. Great job and would recommend!

I cannot say enough about Custom Stone. The end result was exquisite, but that was the least remarkable part of my experience. In today’s times when customer service is extinct and businesses have lost sight of the fact that it is the customer who ultimately keep them in business or that you should have pride in what you do and strive to do your best everyday, somehow Custom Stone has managed to keep all of these things in the forefront of doing business. In fact, I didn't realize it until I was writing this review, but on their website under "About Us" they display their mission statement. It says “we take pride in our extraordinary craftsmanship, attention to detail…” and that is spot on. They strive for excellence and they definitely hit the mark, if not surpass it. From the start, working with Jane was a dream. She listened to all the nuances of what I was looking to achieve and then went to work pulling samples and taking photos of the sample with white cabinet doors to give me a sense of what could be. She really listened to me as I explained the look I was going for, as well as the things I didn’t like and why. She gave constructive feedback on options but was never pushy or impatient as I mulled over hundreds of possibilities. She pointed out things to consider, such as natural lighting and how it may bring out different colors in the granite at different times of the day, that I would have never thought of nor would any other consultant have taken the time to mention because she knew it would be important long term on how satisfied I would be with the finished product. It took me weeks to finalize my countertop selection, the finishes and edging preference. Jane stayed patient, attentive and committed to my overall satisfaction, despite her workload and hectic schedule juggling similar jobs for other clients. I’m a stickler for customer service and communication. It’s my pet peeve. On top of that, I’m VERY particular. I’d give Custom Stone an A+, which seldom happens for me.

Dominick was my installer and fabricator. He was outstanding, knowledgeable and meticulous. His workmanship and the pride he has in doing excellent work is exemplary. There was a mistake made on one of my slabs which created a less than perfect fit around my sink. Any other company’s installers would have tweaked the fit as much as possible and continued to install it hoping the customer didn’t notice especially when it meant they’d have to take the blame for the error and the company would lose money if they had to buy a new slab and recut the piece. Not to mention that redoing the fabrication would mean additional days before completing the install and a possible irate customer due to the delay. Despite the potential for negative consequences, Dominick immediately made me aware of the issue, called to make his company aware so they could secure a new slab of quartz and went into resolution mode. He rearranged his subsequent installs to ensure the piece was recut correctly and that he was the one who finished the job since and that I was satisfied with the end product.

If you are looking to have new counters installed or or any other stonework, Custom Stone is who you want to trust your money, time and home with. They are one of the few remaining businesses that handles every aspect of the job. They consult, assess/measure, cut the stone and install it. No piece of the work is subbed out in order to ensure they give the best quality product and service possible from beginning to end. They have the utmost integrity and professionalism. I can’t thank Custom Stone Company enough for a job that is absolutely stunning — and their prices were lower than the 3 or 4 other major competitors in the area. Kudos to you, Jane and Dominick. You all were awesome!!

We were so pleased with Custom Stone when we remodeled 10 years ago, so we returned when we remodeled our bathroom in our new home. Jane was most helpful with our granite selection. The installation and workmanship was very professional and the results are beautiful!

Our project was a total remodel a hall bathroom. We worked with Jane at Custom Stone company. She was very knowledgeable and helpful from the start. Ordering samples, we could keep and added additional advice we considered as we worked to match up a quartz countertop with the floor and wainscot tiles to complete the design. We have a window in the bath/shower area and wanted to replace the wood frame with tile (no more painting). The most custom item in the bathroom was the quartz windowsill. A complete custom piece from design to fabrication, a one of a kind. It looks amazing! The fabricator measurement was precise, and he gave us a piece that replicated a wood sill but completely out of quartz. The true ART piece in the bath. Highly recommend Custom Stone Company, Inc. of Virginia Beach.
Lynn C. Kaufman

These guys are the best!! We had been looking into replacing the countertops in our kitchen for the last 18 months. We finally found Custom Stone Company (where we had previously purchased flagstone for an outdoor pathway project - also a great experience). Jane, Mark, Domenic and Steve we’re amazing to work with and our project turned out better than I could have imagined. Their attention to detail, exceptional customer service and reasonable pricing are unbeatable in the VB area. I would highly recommend their work to anyone who is looking to do any stone work in VB!