Auburn Collision 1

First time getting my car repaired after a mishap on an icy hill, Collision 1 Auburn made the process quick and painless!! Shout-out to Barrett for providing truly exceptional customer service and transparency. While most shops were backed up for months, I'm so glad I found Collision 1!! Not only was the process fast and easy, they kept me updated all along the way and were very fast and responsive in dealing with my insurance company as well so I didn't have a thing to worry about! The entire process was almost transparent to me after bringing my car in. Everything was handled professionally and on time. The quality of the work is exceptional as well. They made sure to use OEM factory parts for my Hyundai Accent. There was a slight delay in the order of a bracket for the front headlight, and this was quickly communicated to me as well. After having inspected the work, I can positively say it looks like the accident never happened! If you are unfortunate enough to be in a car accident and you're not sure where to take your car, at least in my experience, Barrett and Collision 1 Auburn will take care of you!!! Highly recommended.

Entire staff was friendly and professional! Brian responded to me quickly and worked with my insurance to get my truck in and out of the shop in no time. Couldn’t have had a better experience!

Auburn Collision 1 was phenomenal from beginning to end. Every collision repair shop in the state and the region for that matter is extremely backed out with scheduling, and somehow Auburn Collision 1 managed to squeeze me in their schedule when no one else could. Rather than being without my vehicle for what could’ve easily been 5-6 months with all the delays, it turned out to only be just under 2 months from the beginning of the process to the end. The women at the front desk were incredibly friendly and offered top-notch customer service throughout the entire process. I consistently received updates regarding the status of my repair, and they even managed to finish the job ahead of schedule. What's most important is the quality of work, and while I've only had my vehicle back for a few days now, the workmanship is of the highest quality from what I've seen. Can't tell that an accident even took place to a normal eye. Thank you guys so much for turning what normally would be a massive headache, into a smooth and seamless process. Auburn Collision 1 has absolutely earned my recommendation!

My truck was repaired here years ago, I wrote a review then too happy with the repairs and overall experience. It's been around a decade later and I was experiencing some clearcoat problems. I called about the "lifetime guarantee" and ... I came in/they inspected/made appointment (IT'S WORTH THE WAIT)/ dropped off vehicle and ... once again I am a happy customer. I think making the repairs was exceptional business in the first place (no charge), but dang I swear my whole truck was polished up pretty when I came to get it and that's pretty over the top! As long as they're around and in business this is where I'll go (Well being completely honest I pray I don't need to, but if I do this'll be the place!!!)

As always, Collision One of Auburn did a fantastic job and worked one on one with my insurance company to ensure everything was taken care of. All I had to do was drop the car & keys and pay my deposit. Everything else was butter smooth and only needed my authorization to perform the work. They always go above and beyond. Car is returned to previous state, like it ever happened — they truly own up to their motto. Additionally inside and outside was cleaned entirely upon pickup. Super pleased. Loyal customer for life.