Red Robin Gourmet Burgers and Brews

I had the pleasure of speaking with server, Renee, to place my order, on 7/31/2022. Renee went above and beyond to help me complete my order and find answers to my questions. I really appreciate Renee's amazing customer service and caring to make sure the food for my order was all together. Renee was very friendly, kind, understanding, patient, helpful, and personable. I also really appreciate the positive atmosphere Renee brings forth even during a busy rush hour. I enjoyed the positive experience I had at this Red Robin because of Renee. It's people like Renee that make my day brighter and better. Renee deserves recognition for her excellent customer service, so I'm glad I have the option to post a review here for this Red Robin location.

A couple of the bartenders provide very good service, but some of the servers I've had have not been good. Either they forget to bring silverware and napkins, or forget to bring drink or french fry refills. And one guy in particular priorities making the same cheesy joke at every table over being on top of his orders. I don't like that at all. Simply provide great service and that should speak for itself regarding your tip. When you hear the guy make the same joke over and over it really kills any genuine connections that could possibly have been made. Just sayin.

Food is always good. Drinks could be better (checking if low on syrup for Coke or Sprite for instance).

Service could be more consistent. I frequently see a group of servers chilling out at the pickup orders section talking about their hot dates this past weekend. Pretty inappropriate chatter coming from the employees for the entrance to the restaurant. I'll still keep coming here but will lower my expectations.

I am a grandmother raising my grandson, who loves fast food, mostly hamburgers. And while I wouldn't exactly call Red Robin fast food they do serve hamburgers and more importantly they're one of my grandsons favorites. His order is the same every time, two kids cheeseburgers plain with steak fries and a coke. We've kind of made it a habit to eat there once a week, or rather we get something for him and take it home. I just want to say that even though our order is a small one the people working there are always courteous and friendly. They make you feel like you're one of their best customers. And who doesn't enjoy feeling like that? And my grandson loves it as well. I recommend it if you're looking for a good hamburger at a reasonable price.....

Love this place, it’s the people that work here that make this place great. My personal favorite is the Avo-Cobb-O salad, shown in the picture Ruth ranch dressing. Yum!