Soundpath Health

I'm not sure what all the fuss is about with poor reviews for Soundpath. One person was upset because of their "aggressiveness". I, for one, have appreciated their calls to let me know about services that I had no clue of, and I'm a BIG researcher. They even called me as soon as they approved a referral for an MRI I desperately needed instead of just sending me a letter. Their customer service team has always been helpful and actually sound like REAL people over the phone - not just like robots which I've encountered with large corporations. This shows they have an excellent training program. And to let you know, I am extremely picky.

One aspect I do not like, and would give them five stars if this were not so, is that their copay for specialists is high. I have registered a complaint about this but apparently the CEO has not received the many calls regarding this. Otherwise, until I stop getting good responses or service from them, I'll give four stars.

I have received very good care during the two years my husband and I have been using this plan.

So far I have not had the opportunity to use the insurance. However, if you want a company that is still in the dark ages, this is it. I called to pay my premium and was told they do not accept payments either online or over the phone. They do not accept credit cards, and you have to cut the slip off the bill and enclose a check and put it in the mail. I haven't mailed a check to anyone in several years. That is the only way. It takes 3 months to have SS withdraw the amount and pay them. Well, I guess it's back to "checks in the mail".

UPDATE: I have been using this company and had many claims. I have worked around their out of date accounting by having the bank just automatically sending a check each month. I am fortunate to have this company in my corner for health care.