CARSTAR Port Orchard

Our Mercedes looks as beautiful as the day we bought it! Rebecca kept us in the loop with updates, set the expectation for us from the beginning, and they even cleaned the car up before we took it home! Paint came out excellent, fitment as well, they did a great job and will continue to recommend Carstar!

Excellent customer service. Excellent job with repair. Highly recommended. Work was finished way ahead of time eliminating the need for a rental car. Rebecca is personality plus and will take great care of you.

At a time when I was beginning to lose faith in customer service due to several recent negative experiences, Carstar gave me hope. The whole experience from beginning to end was excellent. I'm a car guy that loves his car. I was very disappointed when it was damaged. I was parked when a brand new F-250 super duty pulled out turning and didn't see me, hitting it and dragging it a foot or so before realizing it was there... after calling around Carstar was able to get me in the soonest and had decent reviews so I went with them. Their staff was super friendly and worked with me every step of the way to replace the custom rims and side markers with the exact parts I had bought, and installed them flawlessly. The body work and installation looks amazing. I haven't dug deep or needed to remove the bumper myself yet but so far so good. Clean matching lines on both sides of the quarter panels and hood. They did an excellent job of communicating updates and asking questions along the way to ensure the repairs were made exactly how I wanted them. Hands down will go back and refer friends. Keep up the good work guys!

If I had any feedback at all, it would be for the nice guy at the front desk. (he was super nice!) He made a comment "oh its just a car", haha. To you, yes sir, it is. And I know its stupid, but some people love their cars and put alot of blood, money, and sweat into them. Don't downplay them! I ain't lookin at the picture of your grand kids and saying "eh their just kids", I know you love them! ;)

I did a lot of research about who I wanted to fix my car after an accident as I am very picky. I came across CARSTAR and they had several good reviews so I decided to go with them and they did a wonderful job!! We had a few issues with a part not fitting correctly and breaking, so it had to reordered but they updated me every step of the way and continue to do their very best! Everyone was super nice and I would definitely recommend them to anyone who needs their vehicle worked on.
I am very happy with my car.