Washington Water Heaters

Called in mid morning, the dispatcher was polite and asked all the correct questions, gave a true quote over the phone, set up an appointment for later the same day. The installer was prompt, courteous, and prepared. He came with a replacement water heater and all additional replacement parts, we had hot water an hour later. Superb job, if I could give more than (5) stars I would. Highly, very highly recommended. Tops in my book!!👍

I had a tankless water heater installed to replace our electric one. Tom was super attentive and knowledgeable. He is efficient with a very calm and friendly demeanor. I got 4 quotes including his and his came in on the low end. What really sold me is how friendly and non-salesy he is. He presented multiple options and asked what my needs were and then narrowed it down to what would be best. He really let's the customer choose what they want and doesn't pressure you. I thoroughly enjoyed working with him and highly recommend his company.

We're very pleased with the folks at Washington Water Heaters--good people, doing business the way it ought to be done. Our contrasting experience with another company on the same job makes us that much more appreciative. We'd directly purchased a condensing gas tank water heater and found an installer based on contractor reviews. On the day of installation it became clear that the initial installer was out of his depth. Left with a quick and dirty installation job and an untuned water heater that was making a lot of noise, we turned to WaWa to set the situation right.

Len's expertise was visible as soon as he arrived--he quickly got things working and diagnosed twelve mistakes where the prior installer had violated clear warnings in the instructions. Each of these would have voided the warranty and risked damaging our home, or worse; three would have led the unit to fail within a short time. Gratefully, Len expertly re-did the entire install, at a reasonable cost. He also knew how to approach circumstances outside his expertise, and didn't walk away from the job until everything was operating exactly as it should. There was some difficulty tuning the unit and eliminating reverberation; Len consulted the manufacturer's technical support on multiple occasions and worked methodically through several potential fixes before ultimately solving the issue himself. Now our unit is virtually silent and operating at peak efficiency.

It's clear that WaWa stands behind their work, and their customers can have full confidence the job will be done right.

Our tankless water heater installed by previous owners bit the dust (not repairable) and we contacted Tom after hours on a Saturday evening. New unit installed Monday afternoon! Tom was responsive, answered all our questions, and educated us after install on the specifics of unit recommended for our needs. He is professional, kept in contact about arrival time, and install is top notch. Thank you!

Tom Hagar & Washington Water Heaters provided outstanding help to us. Our old tank water heater started leaking on Christmas Eve, and Tom quickly helped us the following week in replacing that old unit with a more modern high efficiency tank-less unit. The hot water is great, and we are very appreciative to Tom for his hard work. One thing we really noticed is how knowledgeable Tom is regarding water heaters, install, and being to code. That is a great relief. Thanks Washington Water Heaters!