Remanns Remanufactured Engines & Transmissions

Very fast and very efficient they had what I needed

My experience has been mixed. For the most part everything went very well and was a pleasant experience except for one issue. When my engine was shipped and I received the tracking information it was getting shipped to the wrong location. I tried to catch it before it left but nobody from the shipping and tracking department would answer the phone or call back. I did get a response from sending an email however it was too late to correct before it was in route. They did acknowledge that the shipping company had made a mistake and would get it re-routed. Two business days later I checked the tracking again and it showed delivered and that was it, no other correspondence. Again the only communication was when I sent a second email. They did get it re-routed to the correct destination but I feel that with better communication it could have put me at ease to know that my engine was going to the right place. This engine was to repair my truck that was broken in Colorado and we need that to get back home in Georgia so this was a little stressful for me. We are still waiting for the engine to make it to the final destination but at least I have a UPS tracking number to keep tabs on it. Things happen so I am not angry about what happened but better communication is what I feel could be improved.