Pioneer Travel

This response is in regards to George Waldkirch's review.

I am the owner of Pioneer Travel, LLC and while there was an error made on his trip by booking his wife under her married name, instead of her maiden name, George had the itinerary for a month before he traveled, and never once looked at it, or advised anyone that the name on the itinerary was incorrect.

After they arrived at the airport and advised me of the error at 8PM, I worked tirelessly with the airline to get them rebooked under the proper names, and unfortunately, had to rebook part of their trip on a later flight due to no space being available.

The new flights would have arrived 8 hours later than scheduled, costing the agency over $700 to make the change to the different flights, but I did it in "good faith" to make sure they were able to take their trip. This was unacceptable to the travelers and threatened legal action.

I found them a new option the next day to travel for the same price as the original tickets cost, and advised them they could book directly with the airline, with another travel agent, or with myself. I sent them all the information so they had all the flight information, and they chose to stay and book it with me.

When I advised we needed to charge their credit card for the new tickets (different airline) and would be receiving a refund on both airlines from the previous tickets (minus a $60 service fee one airline charged that I reimbursed them for), they refused and decided to slander me and my business with reviews on the internet instead.

I went above and beyond to try and correct the situation, but it was not to the satisfactory of the clients. I apologized numerous times for the error, and explained that if they had looked at the email when they received it, the mistake could have been corrected immediately.

Even though we advise that we are not responsible for errors after 24-hours, I did everything in my powers to assist and correct the issue, but nothing was going to be good enough for these travelers.

Pioneer Travel takes pride in making sure our clients are happy and satisfied with the customer service. We are sorry these travelers did not have a good experience, but they also refuse to take any responsibility for their lack of participation in the error, while slandering my name and company all over the internet.

Just returned from a beautiful 8 day vacation in Riviera Maya, stayed at the Barcelo Palace. Beautiful resort and accommodations. Mike Edic booked this trip for me and my family. As usual, Mike handled all the details in both a professional and courteous fashion. From the process of getting info to us about our passports, all the way to the very end with booking our advanced seating options with Southwest Airlines. I have used Mike in the past for travel and would highly recommend him to anyone. He not only searches for the best deals, but he makes sure you’re aware of everything and makes you feel confident in choosing him to book your travels, Kelly Bartsch

Mike does excellent job of proposing and booking complete itinerary to me . I just have to email him quickly about meeting times, place and dates .

Very efficient and responsive . Goes over the board by suggesting good fares and also the good airlines based on the review and news at the moment of travel . Highly recommended.

My family and I used Pioneer Travel to book our first Disney Vacation. Not only did Mike go about and beyond to answer all our questions, he also got us an amazing price with all the bells and whistles!